At a Glance
- Tasks: Lead a team to enhance customer experience and manage inbound/outbound calls.
- Company: Established family-run business with a stellar reputation in the flooring industry.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Dynamic office environment with a focus on teamwork and collaboration.
- Why this job: Join a leadership team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service management and strong leadership skills.
The predicted salary is between 35000 - 45000 € per year.
Our client is a long-established, family-run business with an excellent reputation for quality, service, and craftsmanship within the flooring industry, based in Caerphilly. The business has grown into a leading supplier of premium flooring solutions across the UK, supplying both retailers and builders’ merchants nationwide. As they embark on a journey of growth, they are now looking for a Customer Experience Manager to join their team. This is an office-based role, looking after an established team of 5.
The key responsibility for the Customer Experience Manager is to lead and develop the Customer Experience team to provide an outstanding experience to all internal and external customers, responsible for proactive inbound and outbound call management, lead conversion & pipeline maintenance, and efficient order management. The role will champion the customer experience, advocating for customers’ needs within the organisation. This is a senior role that will sit within their Leadership Team.
Duties and responsibilities:
- Drive proactive inbound call management – using calls as sales opportunities and delivering quality service.
- Implement order management process that ensures accuracy, efficiency, and timeliness.
- Triage post-sales issues and solve where able; escalate to Technical Services team where appropriate.
- Drive proactive outbound call management – engage with prescribed list of customers.
Customer Experience Manager in Blackwood employer: Universal Business Team
As a long-established, family-run business in Caerphilly, our client offers a supportive and collaborative work environment that prioritises quality and craftsmanship. Employees benefit from a strong focus on professional development, with opportunities to lead and innovate within a growing team. The company values its staff, fostering a culture of respect and teamwork, making it an excellent employer for those seeking meaningful and rewarding careers in the flooring industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Manager in Blackwood
✨Tip Number 1
Network like a pro! Reach out to your connections in the flooring industry or related fields. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company’s values and recent projects. Show them you’re not just another candidate, but someone who genuinely cares about their mission and customer experience.
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate how your skills can enhance their customer experience team. Be ready to share specific examples of how you've driven customer satisfaction in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Customer Experience Manager in Blackwood
Some tips for your application 🫡
Show Your Passion for Customer Experience:When writing your application, let your enthusiasm for customer experience shine through. We want to see how you can advocate for customers' needs and create outstanding experiences, so share any relevant examples from your past roles.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your skills that align with the job description. We’re looking for someone who can lead a team and drive proactive call management, so emphasise your leadership and communication skills.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This will help us quickly see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our family-run business!
How to prepare for a job interview at Universal Business Team
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their history, values, and what sets them apart in the flooring industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Customer Experience Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific strategies you've used to improve customer experience or team performance.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, such as managing a difficult customer or resolving a post-sales issue. Think of examples from your previous roles where you demonstrated problem-solving skills and customer advocacy.
✨Demonstrate Your Passion for Customer Experience
Make it clear that you are passionate about delivering outstanding customer experiences. Share stories that illustrate your commitment to understanding and advocating for customers' needs, and how this has positively impacted your previous workplaces.
