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- Tasks: Deliver exceptional customer experiences and resolve enquiries promptly.
- Company: Family-owned business in construction materials with a collaborative culture.
- Benefits: Competitive salary, 21 days holiday, pension scheme, and free refreshments.
- Other info: Great career growth opportunities in a fast-paced environment.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service and a professional telephone manner.
The predicted salary is between 30000 - 37000 £ per year.
Salary: £30,000-£37,000 (Dependant on experience), company profit related bonus
Location: Alton (office based role)
Hours: 8.00am-5.00pm (Monday to Friday)
Are you passionate about delivering exceptional customer experiences? If this sounds like you, a leading specialist in construction materials distribution is looking for a Customer Service Executive to join their dynamic team. This is a fantastic opportunity to play a key role in ensuring customers receive outstanding service every time.
This respected, family-owned business has carved out a niche in the construction supply sector, combining speed, reliability, and technical know-how. With ambitious growth plans, including new depots and investment in systems. With a strong reputation for service excellence, they pride themselves on a collaborative culture and a customer-first approach.
As a Customer Service Executive, you will:
- Respond to enquiries promptly, ensuring a seamless customer experience.
- Log all interactions on the CRM system for full visibility and follow-up.
- Resolve issues quickly and professionally, maintaining service standards.
- Ensure 100% accuracy in order handling and CRM updates.
- Uphold company values and deliver service excellence at every touchpoint.
Proven experience in a customer service orientated role, in a fast paced, consumables driven environment.
Team spirit and a professional telephone manner.
Initiative and commitment to delivering outstanding customer service.
Competitive Salary: £30,000 - £37,000 (DOE).
Career Growth: Join a business that values development and progression.
Perks: 21 days holiday + bank holidays, pension scheme, and a well-stocked kitchen with free refreshments.
Locations
Customer Service Executive Immediate start! in Alton, Hampshire employer: Universal Business Team
Contact Detail:
Universal Business Team Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive Immediate start! in Alton, Hampshire
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle common issues or enquiries. Being prepared will help you shine during interviews and demonstrate your problem-solving skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door for that Customer Service Executive role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Executive Immediate start! in Alton, Hampshire
Some tips for your application 🫡
Show Your Passion: Make sure to highlight your passion for delivering exceptional customer experiences in your application. We want to see that you genuinely care about helping customers and can bring that enthusiasm to our team.
Tailor Your CV: Customise your CV to reflect the skills and experience that match the Customer Service Executive role. Use keywords from the job description to show us you understand what we're looking for and how you fit into our dynamic team.
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure to express your thoughts without unnecessary fluff. Show us you can communicate effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out on joining our fantastic team!
How to prepare for a job interview at Universal Business Team
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and what sets them apart in the construction materials distribution sector. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved issues quickly or went above and beyond for a customer. This will demonstrate your ability to deliver exceptional service, which is crucial for the role.
✨Practice Your Communication Style
Since this role requires a professional telephone manner, practice how you communicate. You might want to do mock interviews with friends or family, focusing on clarity and professionalism. Remember, your tone and approach can make a big difference in how you come across.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that show your enthusiasm for the role and the company. Inquire about their growth plans or how they maintain their collaborative culture. This not only shows your interest but also helps you gauge if the company is the right fit for you.