Service Desk Analyst

A Place Where People Matter. Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.

We have an exciting opportunity for a 1st Line Service Desk Analyst to join our IT team based in Bradford. Reporting to the Client Services Team Leader, the successful applicant will deal with 1st line support issues coming into the IT Service Desk – EMEA via phone, email and self‑service. The focus of the role will be to provide exceptional 1st line technical support to users at all levels of our business, mostly on the phone, but also via email/skype and occasionally in person. You will need to be able to manage and prioritise your own workload whilst ensuring you work well within the already well‑established team.

We deal with an average of 1,000 issues per week, working a shift system between the hours of 7.00am – 5.30pm Monday to Friday, including bank holidays and therefore some degree of flexibility is required.

We Are Looking For

• Ideally, you will have 1-2 years commercial experience in a 1st line IT service desk role, providing technical support across a diverse range of hardware and software.
• You must have excellent communication skills, a passion for ensuring you solve users technical issues in a timely manner and have an investigative nature.
• You will need to be customer focused and be capable of building lasting, trusted relationships with your colleagues and peers, as you will be providing support to all levels of the business.
• The primary objective for the role is to deliver an excellent support experience, whilst minimizing downtime to our internal customer base.
• Your extensive IT support experience will see you troubleshooting hardware and software issues by identifying, analysing, diagnosing and restoring service by using established processes and procedures.

Skills & Experience Required

• Provide 1st line IT Service Desk support for software, hardware and business systems.
• Logging and maintaining support calls, both internally with staff and externally with suppliers.
• Experience providing both hands on and remote support for desktops, laptops and other IT hardware.
• Knowledge of Windows operating systems and supporting the Microsoft Office suite including Office 365.
• Understanding of networking technologies (LAN/WAN, Wi-Fi, VPN, DHCP and DNS).
• Understanding of VoIP Phone System technology.
• Knowledge of AD and Azure user Admin.
• Proven experience in a similar helpdesk role.

As the team supports Europe, the Middle East and Africa, a second language, both written and spoken, is an advantage however all applications will be considered. Preferred languages are: French, German, Spanish, Portuguese, Swedish, Italian or Turkish.

What we offer in return

• 33 days holiday
• Generous pension scheme
• Death in service benefit
• Discounted private healthcare
• Discounts with 1,000+ retailers
• Free Car Parking

Univar Solutions offers a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing. Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.