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- Tasks: Be the friendly face of customer service, managing relationships and solving problems.
- Company: Join Univar, a leading company in customer success based in Widnes.
- Benefits: Gain valuable experience with a competitive salary and supportive team environment.
- Other info: 12-month contract with opportunities for growth and development.
- Why this job: Make a real difference by helping customers and building loyalty every day.
- Qualifications: Proficiency in Microsoft Office, CRM software, and strong problem-solving skills.
The predicted salary is between 25000 - 30000 £ per year.
Univar, located in Widnes, is hiring a Customer Service Representative for a fixed-term contract of up to 12 months. In this role, you will be the first point of contact for customers, responsible for building loyalty and delivering excellent service. You will manage customer relationships, process orders, and address issues through various communication channels.
Ideal candidates should be proficient in Microsoft Office and CRM software, possess strong problem-solving skills, and have a friendly demeanor.
Customer Success Associate (12-Month Contract) employer: Univar
Contact Detail:
Univar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Associate (12-Month Contract)
✨Tip Number 1
Make sure to research Univar and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or family.
✨Tip Number 3
Show off your problem-solving skills by preparing examples from your past experiences. Think of situations where you turned a negative customer experience into a positive one – this will impress the hiring team!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that Customer Success Associate role.
We think you need these skills to ace Customer Success Associate (12-Month Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant skills. We want to see how you can build loyalty and deliver excellent service, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Success Associate role. Share specific examples of how you've managed customer relationships and solved problems in the past.
Show Off Your Tech Skills: Since proficiency in Microsoft Office and CRM software is key, make sure to mention your experience with these tools. We love candidates who are tech-savvy and can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Univar
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to build loyalty and deliver excellent service, as these are crucial for the role at Univar. Be ready to share examples of how you've successfully managed customer relationships in the past.
✨Show Off Your Tech Skills
Since proficiency in Microsoft Office and CRM software is a must, make sure you can confidently discuss your experience with these tools. Prepare to give specific examples of how you've used them to enhance customer interactions or streamline processes.
✨Problem-Solving Scenarios
Think of a few challenging customer situations you've faced and how you resolved them. During the interview, be prepared to walk through your thought process and the steps you took to address the issues. This will showcase your strong problem-solving skills.
✨Bring Your Friendly Demeanour
A friendly demeanour is essential for this role, so let your personality shine through during the interview. Practice answering questions with a positive tone and engaging body language. Remember, you're not just showcasing your skills; you're also demonstrating how you'd connect with customers.