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- Tasks: Be the friendly voice for customers, solving their issues and building lasting relationships.
- Company: Join Univar Solutions, a diverse and inclusive workplace that values your contributions.
- Benefits: Enjoy competitive pay, incentives, and a range of benefits for your wellbeing.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a real difference by helping customers and enhancing their experience with our services.
- Qualifications: Comfortable with PCs, Microsoft Office, and CRM software; strong problem-solving skills.
The predicted salary is between 24000 - 28000 £ per year.
Location: Widnes, GB, WA8 8XW
Company: Univar Solutions UK Ltd
Duties
As a Customer Service Representative, you will be the first point of contact for our customers, building loyalty and trust while delivering excellent service.
Key Responsibilities and Tasks
- Working closely with your Account Manager to build relationships with your dedicated customer base, maintaining and growing customer accounts.
- Providing first class service by talking directly and honestly with our customers and developing a deep understanding of what they need from our business.
- Communicating with our customers mainly on the telephone, but through a variety of different channels; via phone or email and using our CRM tools.
- Processing orders, organising returns, identifying where we can improve our processes or can offer alternative products to satisfy their needs.
- Understanding, prioritising and escalating our customers’ issues and following through to resolution.
- Being the first port of call for our customers ensuring their issues are resolved quickly and efficiently.
We Are Looking For
- You are very comfortable using a PC, Microsoft Office and Customer Relationship Management software, ideally SAP.
- You delight in investigating customer problems, getting to the root cause and putting them right.
- You are friendly, organised and resilient.
We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing.
Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.
Customer Service Representative - Fixed Term Contract, up to 12 months employer: Univar
Contact Detail:
Univar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Fixed Term Contract, up to 12 months
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Univar Solutions. Understand their values and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you handle customer issues during the interview.
✨Tip Number 3
Show off your skills! Be ready to share specific examples of how you've provided excellent customer service in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Representative - Fixed Term Contract, up to 12 months
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Representative role. Highlight your experience in building customer relationships and any relevant skills you have with CRM tools like SAP.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure to demonstrate your written communication skills in your application. Keep it clear, concise, and friendly – just like how you’d talk to a customer!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Univar
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what it means to build loyalty and trust with customers, as this role is all about delivering excellent service. Be ready to share examples of how you've successfully handled customer interactions in the past.
✨Familiarise Yourself with CRM Tools
Since the job mentions using CRM tools like SAP, make sure you have a basic understanding of how these systems work. If you’ve used similar software before, be prepared to discuss your experience and how you can quickly adapt to new tools.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, such as handling complaints or processing orders. Prepare some responses that showcase your problem-solving skills and ability to resolve issues efficiently. This will demonstrate your readiness for the role.
✨Show Your Organisational Skills
Being organised is key in this role. Think of examples where you've successfully managed multiple tasks or prioritised effectively. During the interview, highlight how your organisational skills can help improve processes and enhance customer satisfaction.