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For Companies At a Glance
- Tasks: Build relationships with customers and provide top-notch service through various communication channels.
- Company: Join a $9 billion leader in the industry focused on personal growth and stability.
- Benefits: Enjoy competitive pay, diverse benefits, and support for your wellbeing.
- Other info: Great opportunity for career advancement in a supportive environment.
- Why this job: Make a real difference by resolving customer issues and enhancing their experience.
- Qualifications: Comfortable with PCs, Microsoft Office, and CRM software; friendly and organised.
The predicted salary is between 25000 - 30000 £ per year.
If providing excellent customer service is important to you and you want to advance your career with a $9 billion leader that can provide stability and exciting challenges while supporting your personal growth and career ambitions, we’d love to hear from you.
Key Responsibilities And Tasks
- Working closely with your Account Manager to build relationships with your dedicated customer base, maintaining and growing customer accounts.
- Providing first class service by talking directly and honestly with our customers and developing a deep understanding of what they need from our business.
- Communicating with our customers mainly on the telephone, but through a variety of different channels; via phone or email and using our CRM tools.
- Processing orders in a busy and complex industry, with the emphasis on accuracy.
- Prioritising tasks, reviewing control reports and communicating order progression with the customer.
- Understanding, prioritising and escalating our customers’ issues and following through to resolution.
- Being the first port of call for our customers, ensuring their issues are resolved quickly and efficiently.
Qualifications
- You are very comfortable using a PC, Microsoft Office and Customer Relationship Management software, ideally SAP.
- You delight in investigating customer problems, getting to the root cause and putting them right.
- You are friendly, organised and resilient.
Benefits
We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing.
Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.
Customer Service / Sales Order Processor in Widnes employer: Univar Solutions
Contact Detail:
Univar Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service / Sales Order Processor in Widnes
✨Tip Number 1
Get to know the company! Research Univar Solutions and understand their values and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be talking directly with customers, it’s crucial to sound confident and friendly. Role-play with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you resolved customer issues effectively. This will demonstrate your ability to handle challenges in a busy environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team at Univar Solutions.
We think you need these skills to ace Customer Service / Sales Order Processor in Widnes
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your ability to build relationships and resolve issues.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will help us understand your qualifications and how you can contribute to our team.
Tailor Your Application: Take a moment to customise your application for this role. Mention how your skills align with the responsibilities listed in the job description, especially around order processing and communication. It shows us you’re genuinely interested!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Univar Solutions
✨Know Your Customer Service Basics
Brush up on the fundamentals of excellent customer service. Be ready to discuss how you’ve handled customer queries in the past and what strategies you use to ensure satisfaction. This will show that you understand the importance of building relationships with customers.
✨Familiarise Yourself with CRM Tools
Since the role involves using CRM software, especially SAP, make sure you’re comfortable discussing your experience with these tools. If you haven’t used SAP before, do a bit of research or even try out a demo version to get a feel for it.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Think of examples where you resolved issues efficiently or improved a customer’s experience. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Organisational Skills
The job requires prioritising tasks and managing order processing accurately. Be prepared to discuss how you stay organised in a busy environment. You might want to share tools or methods you use to keep track of tasks and deadlines.