At a Glance
- Tasks: Provide top-notch customer service and build strong relationships with clients.
- Company: Join Univar Solutions, a global leader in chemical distribution.
- Benefits: Enjoy competitive pay, diverse benefits, and career growth opportunities.
- Other info: Be part of a diverse team committed to sustainability and community wellbeing.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Comfortable with PCs, Microsoft Office, and CRM software; friendly and organised.
The predicted salary is between 24000 - 30000 € per year.
Location: Widnes
A Place Where People Matter. Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.
Duties
If providing excellent customer service is important to you, and you want to advance your career with a $9 billion leader that can provide you with stability and exciting challenges while supporting your personal growth and career ambitions, we’d love to hear from you. As a Customer Service Representative, you'll be the first point of contact for our customers. As part of our Customer Service team, you are the face of our business and essential in building loyalty and trust.
Key Responsibilities and Tasks
- Working closely with your Account Manager to build relationships with your dedicated customer base, maintaining and growing customer accounts.
- Providing first class service by talking directly and honestly with our customers and developing a deep understanding of what they need from our business.
- Communicating with our customers mainly on the telephone, but through a variety of different channels; via phone or email and using our CRM tools.
- Processing orders, organising returns, identifying where we can improve our processes or can offer alternative products to satisfy their needs.
- Understanding, prioritising and escalating our customers’ issues and following through to resolution.
- Being the first port of call for our customers ensuring their issues are resolved quickly and efficiently.
We Are Looking For
You are very comfortable using a PC, Microsoft Office and Customer Relationship Management software, ideally SAP. You delight in investigating customer problems, getting to the root cause and putting them right. You are friendly, organised and resilient.
About Univar Solutions
Univar Solutions is a leading, global distributor of chemicals and ingredients essential to the safety, health, and wellbeing of our daily lives – from life-saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more. Our global team of more than 9,500 employees support our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet. We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing. Univar Solutions supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe. We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges and respects the unique experiences, perspectives, and expertise of every employee. Through our dedicated Employee Resource Networks, we provide the development and growth opportunities to empower us to redefine our industry while making a difference in our communities. Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.
Customer Service Representative - Fixed Term Contract, up to 12 months in Widnes employer: Univar Solutions
Univar Solutions is an exceptional employer located in Widnes, offering a dynamic work environment where employees can thrive and make a meaningful impact. With a strong commitment to personal growth, a diverse benefits package, and a culture that values inclusion, we empower our Customer Service Representatives to build lasting relationships with customers while advancing their careers in a supportive atmosphere. Join us to be part of a global leader dedicated to redefining distribution and enhancing community wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Fixed Term Contract, up to 12 months in Widnes
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Univar Solutions. Understand their values and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you handle customer issues during the interview.
✨Tip Number 3
Show off your skills! Be ready to share specific examples of how you've provided excellent customer service in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start.
We think you need these skills to ace Customer Service Representative - Fixed Term Contract, up to 12 months in Widnes
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've built relationships and resolved issues in the past. Use specific examples that demonstrate your ability to provide first-class service!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand what we’re looking for and can connect their skills to our needs.
Be Honest and Direct:When writing your application, be honest about your experiences and skills. We appreciate straightforward communication, just like we expect with our customers. It helps us get to know the real you!
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Univar Solutions
✨Know the Company Inside Out
Before your interview, take some time to research Univar Solutions. Understand their mission, values, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about specific situations where you resolved issues or built strong relationships with customers. This will demonstrate your ability to thrive in a customer-facing role.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult customers, prioritising tasks, and using CRM tools. Practising your responses will help you feel more confident and articulate during the interview, making it easier to convey your skills and experience.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're engaged and serious about the position, plus it gives you valuable information about the company culture.
