At a Glance
- Tasks: Provide 1st line IT support and solve technical issues for users across Europe.
- Company: Join Univar Solutions, a global leader in chemical distribution with a focus on community wellbeing.
- Benefits: Enjoy 33 days holiday, a generous pension scheme, and discounts with over 1,000 retailers.
- Other info: Flexible shifts and a diverse, inclusive culture await you at Univar Solutions.
- Why this job: Kickstart your career in IT while making a real impact in a supportive environment.
- Qualifications: 1-2 years of IT support experience and proficiency in a European language preferred.
The predicted salary is between 25000 - 32000 £ per year.
A Place Where People Matter. Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.
We have an exciting opportunity for a 1st Line Service Desk Analyst to join our IT team based in Bradford. Reporting to the Client Services Team Leader, the successful applicant will deal with 1st line support issues coming into the IT Service Desk – EMEA via phone, email and self-service. The focus of the role will be to provide exceptional 1st line technical support to users at all levels of our business, mostly on the phone, but also via email/skype and occasionally in person. You will need to be able to manage and prioritise your own workload whilst ensuring you work well within the already well-established team. We deal with an average of 1,000 issues per week, working a shift system between the hours of 7.00am – 5.30pm Monday to Friday, including bank holidays and therefore some degree of flexibility is required.
We Are Looking For
- 1-2 years commercial experience in a 1st line IT service desk role, providing technical support across a diverse range of hardware and software.
- Excellent communication skills and a passion for solving user’s technical issues in a timely manner.
- Customer focused and capable of building lasting, trusted relationships with colleagues and peers.
- Extensive IT Support experience troubleshooting hardware and software issues by identifying, analysing, diagnosing and restoring service using established processes and procedures.
Skills & Experience Required
- Provide 1st line IT Service Desk support for software, hardware and business systems.
- Logging and maintaining support calls, both internally with staff and externally with suppliers.
- Experience providing both hands on and remote support for desktops, laptops and other IT hardware.
- Knowledge of Windows operating systems and supporting the Microsoft Office suite including Office 365.
- Understanding of networking technologies (LAN/WAN, Wi-Fi, VPN, DHCP and DNS).
- Understanding of VoIP Phone System technology.
- Knowledge of AD and Azure user Admin.
- Proven experience in a similar helpdesk role.
As the team supports Europe, the Middle East and Africa, a second language, both written and spoken, is an advantage; however, all applications will be considered. Preferred languages are: French, German, Spanish, Portuguese, Swedish, Italian or Turkish.
What we offer in return:
- 33 days holiday
- Generous pension scheme
- Death in service benefit
- Discounted private healthcare
- Discounts with 1,000+ retailers
- Free Car Parking
Univar Solutions is a leading, global distributor of chemicals and ingredients essential to the safety, health, and wellbeing of our daily lives - from life-saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more. Our global team of more than 9,500 employees support our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet! We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing. Univar Solutions supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe!
We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges and respects the unique experiences, perspectives, and expertise of every employee. Through our dedicated Employee Resource Networks, we provide the development and growth opportunities to empower us to redefine our industry while making a difference in our communities. Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.
Service Desk Analyst (European Language Speaker) employer: Univar Solutions
At Univar Solutions, we pride ourselves on being an excellent employer that prioritises safety and employee well-being. Our supportive work culture fosters teamwork and personal growth, offering competitive benefits and a stable career path in the heart of Coventry. Join us to be part of a global leader where your contributions truly matter and help drive progress across industries.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst (European Language Speaker)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Univar Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Univar Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Analyst (European Language Speaker)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Univar Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Univar Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Univar Solutions!
How to prepare for a job interview at Univar Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
