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- Tasks: Be the first point of contact for customers, resolving issues and processing orders.
- Company: Join Univar Solutions, a $9 billion leader in chemical distribution with a global impact.
- Benefits: Enjoy a diverse benefits package supporting your wellbeing and career growth.
- Why this job: Make a real difference while building relationships and trust with customers in a supportive environment.
- Qualifications: Comfortable with PCs, Microsoft Office, and CRM software; friendly and organised.
- Other info: We value diversity and inclusion, offering growth opportunities through Employee Resource Networks.
The predicted salary is between 28800 - 43200 £ per year.
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Customer Service Representative, Caerphilly
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Client:
Univar Solutions
Location:
Caerphilly, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
1d4e399f92c6
Job Views:
2
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
A Place Where People Matter.
Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.
Duties
If providing excellent customer service is important to you, and you want to advance your career with a $9 billion leader that can provide you with exciting challenges, whilst supporting your personal growth and career ambitions, we’d love to hear from you.As aCustomer Service Representative, you\’ll be the first point of contact for our customers. As part of our Customer Service team, you are the face of our business and essential in building loyalty and trust.
Key Responsibilities and Tasks
- Working closely with your Account Manager to build relationships with your dedicated customer base, maintaining and growing customer accounts.
- Providing first class service by talking directly and honestly with our customers and developing a deep understanding of what they need from our business.
- Communicating with our customers through a variety of different channels; via phone or email and using our CRM tools
- Processing orders, organising returns, identifying where we can improve our processes or can offer alternative products to satisfy their needs.
- Understanding, prioritising and escalating our customers’ issues and following through to resolution.
- Being the first port of call for our customers ensuring their issues are resolved quickly and efficiently.
We Are Looking For
You are very comfortable using a PC, Microsoft Office and Customer Relationship Management software, ideally SAP. You delight in investigating customer problems, getting to the root cause and putting them right. You are friendly, organised and resilient.
Univar Solutions is a leading, global distributor of chemicals and ingredients essential to the safety, health, and wellbeing of our daily lives – from life-saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more. Our global team of more than 9,500 employees support our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet!
We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing.
Univar Solutions supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe!
We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges and respects the unique experiences, perspectives, and expertise of every employee. Through our dedicated Employee Resource Networks, we provide the development and growth opportunities to empower us to redefine our industry while making a difference in our communities.
Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification
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Customer Service Representative employer: Univar Solutions
Contact Detail:
Univar Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with Univar Solutions and their values. Understanding their commitment to customer service and community impact will help you align your responses during interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Brush up on your CRM skills, especially if you have experience with SAP. Being able to demonstrate your proficiency in these tools can set you apart from other candidates and show that you're ready to hit the ground running.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer issues in the past. Highlighting your problem-solving skills and ability to communicate effectively will resonate well with the hiring team.
✨Tip Number 4
Network with current or former employees of Univar Solutions on platforms like LinkedIn. Gaining insights into their experiences can provide you with valuable information to use in your application and interviews.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Customer Service Representative position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've provided excellent service or resolved customer issues in the past.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you want to work for Univar Solutions and how your skills can contribute to their mission of providing excellent customer service.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Univar Solutions
✨Research the Company
Before your interview, take some time to learn about Univar Solutions. Understand their mission, values, and the products they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or resolve a complaint. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication skills are essential. During the interview, demonstrate your ability to articulate your thoughts clearly and listen actively. This will reflect your capability to engage with customers effectively.
✨Highlight Your Problem-Solving Abilities
Be ready to discuss specific examples where you've successfully resolved customer issues in the past. Emphasising your problem-solving skills will show that you can handle challenges and contribute positively to the team.
