At a Glance
- Tasks: Provide top-notch customer service and resolve issues efficiently.
- Company: Join a $9 billion leader in customer care with exciting challenges.
- Benefits: Competitive salary, hybrid work model, and opportunities for personal growth.
- Other info: Perfect for those looking to advance their career in a dynamic environment.
- Why this job: Be the face of our business and build loyalty with customers.
- Qualifications: Comfortable with PCs, Microsoft Office, and CRM software; friendly and organised.
The predicted salary is between 24000 - 26400 £ per year.
Job Description
Caerphilly Full time, 35 hours per week - Hybrid (3 days in office)£25,000 - £27,000 depending on experience Duties If providing excellent customer service is important to you, and you want to advance your career with a $9 billion leader that can provide you with stability and exciting challenges, whilst supporting your personal growth and career ambitions, wed love to hear from you.
As a Customer Service Representative, you'll be the first point of contact for our customers.
As part of our Customer Service team, you are the face of our business and essential in building loyalty and trust.
Key Responsibilities and Tasks Working closely with your Account Manager to build relationships with your dedicated customer base, maintaining and growing customer accounts.
Providing first class service by talking directly and honestly with our customers and developing a deep understanding of what they need from our business.
Communicating with our customers mainly on the telephone, but through a variety of different channels; via phone or email and using our CRM tools Processing orders, organising returns, identifying where we can improve our processes or can offer alternative products to satisfy their needs.
Understanding, prioritising and escalating our customers issues and following through to resolution.
Being the first port of call for our customers ensuring their issues are resolved quickly and efficiently.
We Are Looking For You are very comfortable using a PC, Microsoft Office and Customer Relationship Management software, ideally SAP.
You delight in investigating customer problems, getting to the root cause and putting them right.
You are friendly, organised and resilient.
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Part Time Evening and Weekends Customer Care Assistant in Caerphilly employer: Univar Solutions
At Univar Solutions, we pride ourselves on being an excellent employer that prioritises safety and employee well-being. Our supportive work culture fosters teamwork and personal growth, offering competitive benefits and a stable career path in the heart of Coventry. Join us to be part of a global leader where your contributions truly matter and help drive progress across industries.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Evening and Weekends Customer Care Assistant in Caerphilly
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Univar Solutions and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Univar Solutions and let us see your personality shine through!
We think you need these skills to ace Part Time Evening and Weekends Customer Care Assistant in Caerphilly
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Univar Solutions.
Get Familiar with Our Brand:Before applying, take some time to learn about Univar Solutions and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Univar Solutions
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Univar Solutions.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Univar Solutions will surely appreciate.
