At a Glance
- Tasks: Provide top-notch customer service and build strong relationships with clients.
- Company: Join Univar Solutions, a global leader in chemical distribution.
- Benefits: Enjoy competitive pay, hybrid work, and diverse benefits for your wellbeing.
- Other info: Be part of a diverse team committed to sustainability and community health.
- Why this job: Make a real impact while growing your career in a supportive environment.
- Qualifications: Comfortable with PCs, Microsoft Office, and CRM tools; friendly and organised.
The predicted salary is between 31500 - 38500 £ per year.
A Place Where People Matter. Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.
Full-time - Hybrid Role (3 days in office)
Duties
If providing excellent customer service is important to you, and you want to advance your career with a $9 billion leader that can provide you with stability and exciting challenges, whilst supporting your personal growth and career ambitions, we’d love to hear from you.
As a Customer Service Representative, you’ll be the first point of contact for our customers. As part of our Customer Service Team, you are the face of our business and essential in building loyalty and trust.
Key Responsibilities and Tasks
- Working closely with your Account Manager to build relationships with your dedicated customer base, maintaining and growing customer accounts
- Providing first class service by talking directly and honestly with our customers and developing a deep understanding of what they need from our business
- Communicating with our customers mainly on the telephone, but through a variety of different channels; via phone or email and using our CRM tools
- Processing orders, organising returns, identifying where we can improve our processes or can offer alternative products to satisfy their needs
- Understanding, prioritising and escalating our customers’ issues and following through to resolution
- Being the first port of call for our customers ensuring their issues are resolved quickly and efficiently
We Are Looking For
- You are very comfortable using a PC, Microsoft Office and Customer Relationship Management software, ideally SAP.
- You delight in investigating customer problems, getting to the root cause and putting them right.
- You are friendly, organised and resilient.
Univar Solutions is a leading, global distributor of chemicals and ingredients essential to the safety, health, and wellbeing of our daily lives - from life-saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more. Our global team of more than 9,500 employees support our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet!
We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing.
Univar Solutions supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe!
We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges and respects the unique experiences, perspectives, and expertise of every employee. Through our dedicated Employee Resource Networks, we provide the development and growth opportunities to empower us to redefine our industry while making a difference in our communities.
Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.
EU-Customer Service Representative in Caerphilly employer: Univar Solutions Inc.
Univar Solutions Inc. is an attractive employer due to its focus on employee growth and community impact. The company offers competitive benefits such as 33 days of annual leave and enhanced pension plans, fostering a supportive work culture. Employees can expect opportunities for progression and a commitment to safety in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land EU-Customer Service Representative in Caerphilly
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Univar Solutions Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Univar Solutions Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace EU-Customer Service Representative in Caerphilly
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Univar Solutions Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Univar Solutions Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Univar Solutions Inc.!
How to prepare for a job interview at Univar Solutions Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
