At a Glance
- Tasks: Be the friendly face of our business, helping customers with their needs.
- Company: Join a $9 billion leader in customer service with exciting challenges.
- Benefits: Competitive salary, full-time hours, and opportunities for personal growth.
- Other info: Dynamic role with a focus on problem-solving and customer satisfaction.
- Why this job: Make a real impact by building loyalty and trust with customers.
- Qualifications: Comfortable with PCs, Microsoft Office, and CRM software; friendly and organised.
The predicted salary is between 26000 - 26000 £ per year.
If providing excellent customer service is important to you, and you want to advance your career with a £9 billion leader that can provide you with stability and exciting challenges, whilst supporting your personal growth and career ambitions, we’d love to hear from you.
As a Customer Service Representative, you will be the first point of contact for our customers. As part of our Customer Service team, you are the face of our business and essential in building loyalty and trust.
Key Responsibilities and Tasks:- Working closely with your Account Manager to build relationships with your dedicated customer base, maintaining and growing customer accounts.
- Providing first class service by talking directly and honestly with our customers and developing a deep understanding of what they need from our business.
- Communicating with our customers mainly on the telephone, but through a variety of different channels; via phone or email and using our CRM tools.
- Processing orders, organising returns, identifying where we can improve our processes or can offer alternative products to satisfy their needs.
- Understanding, prioritising and escalating our customers’ issues and following through to resolution.
- Being the first port of call for our customers ensuring their issues are resolved quickly and efficiently.
You are very comfortable using a PC, Microsoft Office and Customer Relationship Management software, ideally SAP. You delight in investigating customer problems, getting to the root cause and putting them right. You are friendly, organised and resilient.
Customer Service Representative in Cardiff employer: Univar Europe Limited
Join a dynamic team in Caerphilly where your commitment to excellent customer service will be valued and rewarded. As a Customer Service Representative, you will benefit from a competitive salary, a supportive work culture that prioritises personal growth, and the opportunity to advance your career with a $9 billion leader in the industry. Enjoy a collaborative environment that fosters strong relationships with customers and colleagues alike, ensuring you play a vital role in building loyalty and trust.
