At a Glance
- Tasks: Guide students through their university journey and help them secure funding.
- Company: Join UniUpp, a fast-growing student recruitment organisation making education accessible.
- Benefits: Earn £25,397 per annum plus performance bonuses and enjoy clear career progression.
- Other info: Work remotely with flexible hours and receive full training and professional development.
- Why this job: Make a real impact by widening access to higher education for underrepresented communities.
- Qualifications: Experience in sales or customer service is a plus; strong communication skills are essential.
The predicted salary is between 25397 - 25397 £ per year.
Location: Remote (UK-based only)
Start Date: Immediate
Employment Options: Full-Time: 40 hours per week (Weekday)
Compensation: £25,397 per Annum + performance-based bonuses
Clear progression opportunities for high performers
About UniUpp: UniUpp is one of the UK’s fastest-growing student recruitment organisations. We support domestic learners in accessing student finance–funded university degrees, regardless of prior qualifications, academic history, or employment background. Our mission is to widen participation in higher education for underrepresented communities. Through strong partnerships with leading UK universities, we simplify the admissions journey and create accessible pathways into higher education and long-term career success.
About the Role: We are looking for confident, articulate, and target-driven Remote Student Advisors to join our UK advisory team. This is a remote, phone-based advisory sales role working with warm and hot leads only—individuals who have already expressed interest in going to university. Your role is to assess eligibility, build trust, and guide suitable applicants from initial enquiry through to successful enrolment. This position is ideal for candidates with experience in telesales, call centres, customer service, recruitment, or education advisory roles who are comfortable working to KPIs and performance targets.
Working Hours: Available shifts include:
- Monday: 11:00 am – 7:00 pm OR 12:00 pm – 8:00 pm
- Tuesday: 11:00 am – 7:00 pm OR 12:00 pm – 8:00 pm
- Wednesday: 11:00 am – 7:00 pm OR 12:00 pm – 8:00 pm
- Thursday: 11:00 am – 7:00 pm OR 12:00 pm – 8:00 pm
- Friday: 11:00 am – 7:00 pm OR 12:00 pm – 8:00 pm
Full-Time: 40 hours per week
Key Responsibilities:
- Conduct structured advisory consultations over the phone
- Manage inbound enquiries and complete outbound follow-up calls with warm leads
- Assess applicant eligibility (settlement status, age, education, work history, funding criteria)
- Clearly explain university programmes, government funding, and career pathways
- Confidently handle objections and address applicant concerns
- Collect, verify, and organise supporting documentation
- Submit complete applications and manage cases through the CRM system
- Liaise with university admissions teams to ensure a smooth and compliant enrolment process
Candidate Requirements:
- Must currently reside in the United Kingdom
- Confident, professional telephone manner with strong spoken English
- Previous experience in sales, telesales, customer service, recruitment, or education advisory roles (highly desirable)
- Comfortable working in a KPI-driven, performance-focused environment
- Strong organisation, time management, and attention to detail
- Reliable internet connection and a quiet, professional home-working setup
Compensation & Progression:
- Base Pay: £25,397 per Annum
- Performance Bonuses: Monthly KPI-based incentives
- Career Growth: Clear, merit-based progression pathways and full-time opportunities for high performers
Why Join UniUpp?
- Make a real impact by widening access to higher education
- Join a fast-growing, performance-driven organisation
- Receive full training and continuous professional development
- Clear progression opportunities in a mission-led company
- Help students transform their future through education
Mandatory Application Requirement (Important): To be considered, all applicants must complete the application form below:
Application Form: https://forms.gle/XJPUASAZQv4GT5bGA
You will be required to submit:
- Your CV
- A mandatory 90-second video introduction answering:
- What relevant work experience do you have?
- Why do you want to work at UniUpp?
Applications without the completed form and video will not be reviewed.
Hiring Process:
- CV & Video Review – assessment of communication, professionalism, and suitability
- One-to-One Interview – evaluation of sales ability and advisory approach
- Oral Open-Book Assessment – scenario-based discussion (notes permitted)
- Offer Issued – successful candidates may start immediately
Student Advisor in England employer: UniUpp
UniUpp is an exceptional employer that prioritises the growth and development of its employees, offering clear progression opportunities for high performers in a supportive remote work environment. With a mission to widen participation in higher education, employees are part of a meaningful cause, working with warm leads and making a real difference in the lives of underrepresented communities. The company fosters a collaborative culture, ensuring that team members feel valued and empowered while enjoying competitive compensation and performance-based bonuses.
StudySmarter Expert Advice🤫
We think this is how you could land Student Advisor in England
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at UniUpp. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like UniUpp before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Student Advisor in England
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to UniUpp:Your cover letter is your chance to shine! Tell us why you want to work at UniUpp specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at UniUpp!
How to prepare for a job interview at UniUpp
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
