At a Glance
- Tasks: Manage customer enquiries, orders, and coordinate proposals for our sales team.
- Company: Join Unity Well Integrity, a dynamic company in Aberdeen.
- Benefits: Part-time role with training, mentoring, and a supportive team environment.
- Other info: This is a one-year maternity cover position with potential for growth.
- Why this job: Be the key link between customers and our sales team, making a real difference.
- Qualifications: Experience in customer service, strong communication skills, and team player mentality.
The predicted salary is between 30000 - 40000 £ per year.
Unity Well Integrity is seeking an organised and proactive Customer Services Co‑Ordinator, based in our Aberdeen office to support our Sales team in providing an efficient and highly effective internal sales process / customer service function. This is a part time 1 year fixed-term maternity cover position.
This role will involve managing customer enquiries and orders, coordinating quotations and proposals, and ensuring all transactions are accurately recorded within the Company systems. The successful candidate will also be required to liaise with internal teams to ensure all personnel, equipment and service requirements are met.
Requirements
- Solid experience in a similar role
- Commercially astute although training / mentoring will be provided
- Self‑motivated and able to work under pressure
- ERP experience preferred
- Good team player and sound interpersonal skills
- Good written and verbal communication skills
- Competent in Excel, Word and Outlook
Other information
Applicants must have the legal right to work in the UK.
Customer Services Co-Ordinator employer: Unitywell
Unity Well Integrity UK/Europe Limited offers a dynamic and supportive work environment in Aberdeen, where employees are encouraged to grow and develop their skills. As a part-time Customer Services Co-Ordinator, you will benefit from a collaborative culture that values teamwork and communication, alongside opportunities for training and mentorship. With a focus on employee well-being and a commitment to excellence, Unity Well Integrity is an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Co-Ordinator
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Unitywell and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Unitywell and let us see your personality shine through!
We think you need these skills to ace Customer Services Co-Ordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Unitywell.
Get Familiar with Our Brand:Before applying, take some time to learn about Unitywell and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Unitywell
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Unitywell.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Unitywell will surely appreciate.
