At a Glance
- Tasks: Lead and elevate outsourced services across multiple offices, inspiring teams to excel.
- Company: Dynamic organisation focused on continuous improvement and outstanding service delivery.
- Benefits: Competitive salary, leadership role, and opportunities for professional growth.
- Other info: Join a culture of accountability and innovation, with a focus on team empowerment.
- Why this job: Make a real impact by driving performance and efficiency in a fast-paced environment.
- Qualifications: Proven experience in business process outsourcing and strong leadership skills.
The predicted salary is between 60000 - 75000 € per year.
This is an exciting opportunity to lead and elevate a well-established, fast‑paced outsourced services operation across multiple offices in the South West, guiding experienced Processing Experts and Contact Centre teams into their next phase of performance and growth. The Head of Outsourced Services will inspire a culture of accountability, pride and continuous improvement, ensuring outstanding service delivery for our local authority parking and permit customers. With clear performance visibility and strong people leadership, they will empower teams to perform at their best while driving measurable improvements in efficiency and customer experience. We are seeking a leader who believes improvement starts with people, but who is equally confident in challenging legacy practices and delivering meaningful, lasting change.
Responsibilities:
- Create and maintain the business proposition for a business processing service, including the service outline, SLAs, benefits and pricing that can be used in tenders.
- Participate in the bid review process to ensure the right services are included in any new or cross‑sell opportunities with customers.
- Manage quotes and invoices for customers wishing to use the BP team services.
- Meet with the customer during implementation to explain the service to be provided and how updates will work after launch.
- Work with our implementation team on new projects wherever there is impact or cross‑over with business processing teams to ensure the project goes smoothly and teams are ready to pick up the work at go‑live.
- Ensure there is a clear contract of work and expectation for each customer who uses the service.
- Deal with escalations or complex issues that the team are unable to handle.
- Use data to drive continuous process improvement, looking for ways to be more cost efficient in line with company goals.
- Understand and manage income and cost for the department, constantly looking for ways to improve the bottom line.
Requirements:
- Proven experience in business process outsourcing.
- Strong understanding of outsourcing strategies, processes, and best practices.
- Excellent negotiation and contract management skills.
- Ability to analyze data, identify trends, and drive process improvement.
- Strong leadership, communication, and decision‑making skills.
- Knowledge of regulatory requirements and industry standards.
- Experience in managing risks and resolving issues.
- Experience working in the public/private parking sector would be advantageous.
Equal opportunities: The Employer is an equal‑opportunity employer and encourages applications from all eligible individuals.
Head of Outsourced Services in Exeter employer: Unity5
As a leading employer in the South West, we pride ourselves on fostering a dynamic work culture that champions accountability and continuous improvement. Our commitment to employee growth is evident through tailored development opportunities and a supportive environment where innovative ideas are welcomed. Join us in Exeter, Brinkworth, or Abercynon, where you can make a meaningful impact while enjoying competitive salaries and a collaborative team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Outsourced Services in Exeter
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Head of Outsourced Services role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to outsourcing and think about how your experience aligns with their goals. This will help you stand out as someone who’s not just looking for any job, but is genuinely interested in contributing to their success.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share examples of how you’ve inspired teams, driven improvements, and tackled challenges in past roles. This is your chance to demonstrate that you’re the right fit for leading their outsourced services operation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that Head of Outsourced Services position!
We think you need these skills to ace Head of Outsourced Services in Exeter
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in business process outsourcing and any leadership roles you've had. We want to see how you can inspire teams and drive improvements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Head of Outsourced Services role. Share specific examples of how you've led teams to success and tackled challenges head-on.
Showcase Your Data Skills:Since data-driven decision-making is key, make sure to mention any experience you have with analysing data and driving process improvements. We love candidates who can use numbers to tell a story and improve efficiency!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Unity5
✨Know Your Outsourcing Inside Out
Make sure you brush up on your knowledge of business process outsourcing. Understand the latest strategies, processes, and best practices in the industry. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing teams and driving performance improvements. Think about specific situations where you've inspired accountability and pride within your team, as this is crucial for the Head of Outsourced Services role.
✨Data-Driven Decision Making
Be ready to discuss how you've used data to drive process improvements in your previous roles. Bring examples of how you've identified trends and implemented changes that led to measurable results. This will demonstrate your analytical skills and your ability to improve efficiency.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about complex issues you've dealt with in the past, particularly in outsourcing or customer service contexts. Prepare to explain your thought process and the outcomes of your decisions.
