At a Glance
- Tasks: Provide exceptional customer service and resolve queries efficiently in a vibrant contact centre.
- Company: Join a growing team in a friendly, newly refurbished office in Exeter.
- Benefits: Enjoy company events, health programmes, free parking, and a supportive work environment.
- Other info: Great opportunities for career growth in a dynamic, high-volume environment.
- Why this job: Be part of an exciting team and develop your skills while making a real impact.
- Qualifications: Strong communication skills and a commitment to excellent service are essential.
The predicted salary is between 24000 - 28000 £ per year.
As part of our continued growth, we are now seeking two dedicated and professional Contact Centre Advisers to join a newly formed team. This is an exciting time to join us as we continue to expand, providing new opportunities to learn and develop your skills as the team evolves. Both roles will be based in our newly refurbished offices in Exeter, which are vibrant and friendly, with a large proportion of our workforce based here.
Responsibilities
- Deliver first-contact resolution
- Provide a professional, empathetic, and efficient customer experience
- Meet and exceed contact centre performance metrics (SLAs, quality, productivity)
- Build customer confidence in digital and self-service channels
- Handle inbound customer calls and email enquiries in a professional and timely manner
- Take payments and assist with account creation
- Resolve customer issues efficiently with accuracy and compliance
- Manage changes to parking sessions and permits
- Demonstrate active listening, empathy, and problem-solving skills
- Handle complaints and escalations calmly
- Deliver consistent, high-quality service
- Take ownership of queries through to resolution
Requirements
- Strong commitment to exceptional service
- Clear verbal and written communication
- Performs well in high-volume environments
- Takes ownership and resolves issues effectively
Benefits
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay
Job Details
- Job Type: Full-time
- Work authorisation: United Kingdom (required)
- Work Location: In person
Exeter Contact Centre Adviser – In‑Person employer: Unity5
Join our dynamic team as a Contact Centre Adviser in Exeter, where you'll thrive in a vibrant and supportive work environment. We prioritise employee growth with ample opportunities for skill development, alongside a comprehensive benefits package that includes health and wellbeing programmes, company events, and a cycle to work scheme. Our newly refurbished offices foster a friendly atmosphere, making it an excellent place to build your career while delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Exeter Contact Centre Adviser – In‑Person
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibrant environment.
✨Tip Number 2
Practice your active listening skills! During the interview, make sure to listen carefully to the questions and respond thoughtfully. This shows that you can handle customer queries effectively, just like you'd need to in the role.
✨Tip Number 3
Prepare some examples of how you've delivered exceptional service in the past. Think of specific situations where you resolved issues or exceeded expectations. This will demonstrate your commitment to providing a professional and empathetic customer experience.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Exeter Contact Centre Adviser – In‑Person
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to customise your application for the Contact Centre Adviser role. Highlight your experience in customer service and how it aligns with our values of empathy and professionalism. We love seeing how you connect with our mission!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the role – we want to understand your skills quickly!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our vibrant team in Exeter. We can’t wait to hear from you!
How to prepare for a job interview at Unity5
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Contact Centre Adviser. Familiarise yourself with the key skills required, such as delivering first-contact resolution and providing an empathetic customer experience. This will help you tailor your answers to show how you can meet their needs.
✨Showcase Your Communication Skills
Since clear verbal and written communication is crucial for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations. This will demonstrate your ability to handle inbound calls and emails professionally.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've resolved customer issues efficiently. Think about times when you took ownership of a query and how you managed to turn a complaint into a positive experience. This will highlight your problem-solving skills and commitment to exceptional service.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with questions that show your interest in the company and the role. Ask about the team dynamics, training opportunities, or how they measure success in the contact centre. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
