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- Tasks: Lead and develop a high-performing team to deliver exceptional customer service.
- Company: Join a growing company with a vibrant and friendly culture in Exeter.
- Benefits: Enjoy additional leave, health programmes, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Be part of an exciting team and make a real impact on customer satisfaction.
- Qualifications: Experience in supervising contact centre teams and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
As part of our continued growth, we are now seeking two dedicated and professional Contact Centre Team Supervisors to join a newly formed team. This is an exciting time to join us as we continue to expand in this area, providing new opportunities to learn and develop your skills as the team continues to evolve.
The role of a Contact Centre Team Supervisor is responsible for leading, coaching, and developing a high‑performing team of Contact Centre Advisors to deliver exceptional customer service. These roles combine hands‑on operational management with strong people leadership. The successful candidates will oversee daily operations, ensure high‑quality service delivery, and motivate team members to achieve organisational goals. Fluency in English, along with strong leadership and communication skills, are essential for this role. Both of these roles will be based in our newly refurbished offices in Exeter, which are vibrant and friendly, with a large proportion of our workforce based here.
Responsibilities
- Lead, motivate, and develop team members
- Conduct 1:1s, coaching sessions, and reviews
- Drive engagement and positive team culture
- Monitor call queues and ensure service levels
- Manage rotas and absence cover
- Take calls during peak demand
- Handle escalations and complaints
- Support complex queries
- Monitor calls and provide feedback
- Maintain complaints log
- Ensure team training is up to date
- Ensure system access and resolve issues
- Work with councils and stakeholders
- Ensure office is maintained and secure
- Manage opening/closing responsibilities
Skills
- Proven experience in supervising or managing contact centre teams with strong leadership and coaching capabilities.
- Excellent communication skills
- Strong analysis skills to interpret performance data and implement effective improvements.
- Demonstrated supervisory skills with the ability to motivate and develop a diverse team.
- Exceptional organisational skills with attention to detail and the ability to prioritise tasks effectively.
- Excellent interpersonal skills with a focus on fostering a positive team environment.
- Ability to adapt quickly in a fast‑paced setting while maintaining high standards of service quality.
Job Type: Full‑time
Benefits
- Additional leave
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On‑site parking
- Referral programme
- Sick pay
Work authorisation: United Kingdom (required)
Work Location: In person
Customer Contact Team Supervisor in Exeter employer: Unity5
Contact Detail:
Unity5 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Team Supervisor in Exeter
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your leadership and coaching skills can benefit their Contact Centre team, as this is key for the role.
✨Tip Number 3
Show off your people skills! During the interview, share examples of how you've motivated and developed teams in the past. This will demonstrate that you have what it takes to lead their Contact Centre Advisors effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and show your enthusiasm for the role.
We think you need these skills to ace Customer Contact Team Supervisor in Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Contact Team Supervisor role. Highlight your leadership experience and any relevant achievements in managing teams, as this will show us you’re the right fit for our vibrant team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about leading a contact centre team and how your communication skills can help foster a positive team culture. Be genuine and let your personality come through!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive engagement and improve service delivery. Numbers speak volumes, so if you’ve improved team performance or customer satisfaction, make sure to include those stats!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Unity5
✨Know Your Team Dynamics
Before the interview, think about how you would lead and motivate a team. Be ready to share examples of how you've successfully managed teams in the past, especially in a contact centre environment. This will show your understanding of team dynamics and your leadership style.
✨Showcase Your Communication Skills
As a Contact Centre Team Supervisor, communication is key. Prepare to demonstrate your ability to communicate effectively by discussing how you've handled difficult conversations or escalations. Use specific examples that highlight your interpersonal skills and ability to foster a positive team culture.
✨Be Data-Driven
Brush up on your analytical skills! Be prepared to discuss how you've used performance data to drive improvements in service delivery. Think of specific metrics you've monitored and how you've implemented changes based on that data to enhance team performance.
✨Emphasise Adaptability
The role requires quick thinking in a fast-paced environment. Share experiences where you've had to adapt to sudden changes or challenges while maintaining high service standards. This will illustrate your ability to thrive under pressure and keep your team focused.