At a Glance
- Tasks: Deliver exceptional customer service and resolve queries efficiently in a vibrant contact centre.
- Company: Join a growing team in a friendly, newly refurbished office in Exeter.
- Benefits: Enjoy company events, pension scheme, free parking, and health benefits.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be part of an exciting team and develop your skills while making a real impact.
- Qualifications: Strong communication skills and a commitment to exceptional service required.
The predicted salary is between 24000 - 28000 £ per year.
As part of our continued growth, we are now seeking two dedicated and professional Contact Centre Advisers to join a newly formed team. This is an exciting time to join us as we continue to expand, providing new opportunities to learn and develop your skills as the team evolves. Both roles will be based in our newly refurbished offices in Exeter, which are vibrant and friendly, with a large proportion of our workforce based here.
Responsibilities
- Deliver first-contact resolution
- Provide a professional, empathetic, and efficient customer experience
- Meet and exceed contact centre performance metrics (SLAs, quality, productivity)
- Build customer confidence in digital and self-service channels
- Handle inbound customer calls and email enquiries in a professional and timely manner
- Take payments and assist with account creation
- Resolve customer issues efficiently with accuracy and compliance
- Manage changes to parking sessions and permits
- Demonstrate active listening, empathy, and problem-solving skills
- Handle complaints and escalations calmly
- Deliver consistent, high-quality service
- Take ownership of queries through to resolution
Requirements
- Strong commitment to exceptional service
- Clear verbal and written communication
- Performs well in high-volume environments
- Takes ownership and resolves issues effectively
Benefits
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health
Exeter Contact Centre Adviser – In‑Person in Devon employer: Unity5
Join our vibrant team in Exeter, where we prioritise employee growth and a supportive work culture. As a Contact Centre Adviser, you'll benefit from a newly refurbished office environment, opportunities for professional development, and a range of perks including company events and a cycle to work scheme, all while delivering exceptional service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Exeter Contact Centre Adviser – In‑Person in Devon
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your active listening skills! During the interview, make sure to listen carefully to the questions and respond thoughtfully. This shows that you can handle customer interactions with empathy and professionalism, just like they want.
✨Tip Number 3
Prepare some examples of how you've resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your problem-solving skills and commitment to exceptional service.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Exeter Contact Centre Adviser – In‑Person in Devon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Contact Centre Adviser role. Highlight your experience in customer service and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in joining our team!
Showcase Your Communication Skills:Since clear communication is key in this role, use your application to demonstrate your verbal and written skills. Keep your language professional yet friendly, just like how we want our advisers to interact with customers.
Highlight Problem-Solving Abilities:We love candidates who can think on their feet! Share examples of how you've resolved customer issues in the past. This will help us see your potential to deliver first-contact resolution and handle complaints effectively.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture!
How to prepare for a job interview at Unity5
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Contact Centre Adviser. Familiarise yourself with the key skills required, such as empathy, problem-solving, and effective communication. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about times when you resolved issues efficiently or handled complaints calmly. This will show the interviewer that you can meet and exceed their performance metrics.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says before responding. This not only shows that you’re engaged but also highlights your ability to listen and respond effectively—an essential skill for a Contact Centre Adviser.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This demonstrates your genuine interest in the position and helps you assess if it’s the right fit for you.
