At a Glance
- Tasks: Deliver outstanding customer service via phone and email, resolving queries efficiently.
- Company: Join a vibrant team in newly refurbished offices in Exeter.
- Benefits: Enjoy company events, pension scheme, free parking, and health benefits.
- Other info: Great opportunity for career growth in a supportive team.
- Why this job: Be part of a fast-paced environment where you can make a real difference.
- Qualifications: Strong commitment to service and excellent communication skills required.
The predicted salary is between 22000 - 26000 € per year.
As part of our continued growth, we are now seeking two dedicated and professional Contact Centre Advisers to join a newly formed team. The successful candidates will deliver outstanding customer service via telephone and email channels, supporting customers with parking payments, permit management, and general enquiries—ensuring every interaction is efficient, accurate, and customer‑focused. These roles are ideal for individuals who thrive in a fast‑paced contact centre environment and are passionate about resolving customer queries while delivering high‑quality service under pressure. Both roles will be based in our newly refurbished offices in Exeter, which are vibrant and friendly, with a large proportion of our workforce based here.
Responsibilities
- Deliver first‑contact resolution
- Provide a professional, empathetic, and efficient customer experience
- Meet and exceed contact centre performance metrics (SLAs, quality, productivity)
- Build customer confidence in digital and self‑service channels
- Handle inbound customer calls and email enquiries in a professional and timely manner
- Take payments and assist with account creation
- Resolve customer issues efficiently with accuracy and compliance
- Manage changes to parking sessions and permits
- Demonstrate active listening, empathy, and problem‑solving skills
- Handle complaints and escalations calmly
- Deliver consistent, high‑quality service
- Take ownership of queries through to resolution
Requirements
- Strong commitment to exceptional service
- Clear verbal and written communication
- Performs well in high‑volume environments
- Takes ownership and resolves issues effectively
Benefits
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health
Contact Centre Advisers in Devon employer: Unity5
Join our dynamic team as a Contact Centre Adviser in Exeter, where we prioritise exceptional customer service and employee well-being. Our vibrant work culture fosters collaboration and growth, offering opportunities for professional development alongside competitive benefits such as a company pension, health initiatives, and free parking. Experience the satisfaction of making a difference in a supportive environment that values your contributions and encourages personal and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Advisers in Devon
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them during your interview.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've delivered exceptional service or resolved issues effectively. This will help you shine when discussing your experience with us.
✨Tip Number 3
Be ready for role-play scenarios! In a contact centre, you'll need to think on your feet. Prepare for potential questions or situations that might come up during the interview to demonstrate your problem-solving skills.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Contact Centre Advisers in Devon
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in delivering exceptional customer service. We want to see how you've handled queries and resolved issues in the past, so share specific examples that showcase your skills!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the job description. We love seeing candidates who understand our needs and can demonstrate how they fit into our team.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your passion for the role shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our vibrant team!
How to prepare for a job interview at Unity5
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Contact Centre Adviser. Familiarise yourself with common customer queries related to parking payments and permits, as well as the importance of delivering first-contact resolution. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
During the interview, be ready to share specific examples of how you've provided exceptional customer service in the past. Highlight situations where you resolved issues efficiently or handled complaints calmly. This will show that you have the empathy and problem-solving skills needed for the job.
✨Practice Active Listening
In a contact centre environment, active listening is crucial. During the interview, make sure to listen carefully to the questions being asked and respond thoughtfully. This not only demonstrates your communication skills but also reflects your ability to understand and address customer needs effectively.
✨Prepare for High-Pressure Scenarios
Since the role involves working in a fast-paced environment, be prepared to discuss how you handle pressure. Think of examples where you've successfully managed high volumes of work or tight deadlines. This will reassure the interviewer that you can thrive in their dynamic setting.
