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For Companies At a Glance
- Tasks: Be the friendly voice helping customers with parking solutions and managing permits.
- Company: Join Chipside, part of the Unity5 group, in a relaxed and supportive environment.
- Benefits: Enjoy competitive pay, overtime options, healthcare credits, and a clear career path.
- Why this job: Kickstart your career while making a real difference in customer service.
- Qualifications: Passion for customer service and ability to handle calls efficiently.
- Other info: Great opportunities for growth across various roles within the Unity5 group.
The predicted salary is between 24000 - 36000 £ per year.
About the Role
Chipside, part of the Unity5 group, is looking for enthusiastic and customer‑focused individuals to join our relaxed and friendly Call Centre team as Call Centre Agents in our Abercynon office. You will be the vital first point of contact for clients across the country, helping them with everything from paying for parking to managing complex parking permits. This role is a fantastic opportunity to start a career in a supportive environment, with a clear path for growth and development within the wider group!
Location: Abercynon, Wales, United Kingdom
What You\’ll Be Doing
- Quickly and efficiently answer customer calls, meeting our target service level agreements (SLAs).
- Process payments for parking sessions and encourage customers to register for online accounts for easier long‑term management.
- Make necessary changes to existing parking sessions when customers call with issues.
- Handle complaints and escalations professionally, working closely with supervisors.
- Utilise our internal knowledge centre to become an expert on customer set‑up and permit rules.
- Process changes and payments for new and renewed parking permits.
- Collaborate with supervisors, sharing ideas for product and service improvements to keep customer satisfaction at the core of our operations.
Specialist Responsibilities (as you develop)
- Manage customer queries coming in through the general inbox, especially those related to permit set‑up and purchase.
- Ensure the correct management of proof of address/identity to accurately allocate permits.
- Become a customer knowledge expert, specialising in specific client processes to support and guide the wider team with complex questions.
What We’re Looking For
Required
- Welsh & English speaking.
- A genuine passion for customer experience and service.
- The ability to work efficiently and meet call targets in a busy, fast‑paced environment.
- A confident and clear communicator.
- The ability to handle issues and complaints with professionalism and empathy.
Desired
- Previous experience in a parking call centre.
- Confidence in using various systems and technology.
Benefits & Opportunities
- Overtime options or the ability to accrue Time Off In Lieu (TOIL).
- A comprehensive Wellbeing Programme.
- Healthcare credits and a company pension scheme.
- Clear career progression opportunities across the Unity5 group in support, configuration, implementation, account management, product, and development.
How to Apply
If you\’re ready to start a rewarding career with room to grow, apply today and help us deliver great service to local councils and their residents.
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Call Centre Agent employer: Unity5
Contact Detail:
Unity5 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Chipside and the Unity5 group. Understanding their values and services will help you connect better during the conversation.
✨Tip Number 2
Practice your communication skills! As a Call Centre Agent, being a clear and confident communicator is key. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show your passion for customer service! During your interview, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your genuine interest in providing great service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and really interested in joining our friendly team at Chipside.
We think you need these skills to ace Call Centre Agent
Some tips for your application 🫡
Show Your Customer Passion: Make sure to highlight your genuine passion for customer service in your application. We want to see how you can bring that enthusiasm to our team and make a difference for our clients!
Tailor Your Application: Don’t just send the same CV everywhere! Tailor your application to reflect the skills and experiences that match the Call Centre Agent role. We love seeing how you connect your background to what we do at Chipside.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences shine through without any fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with Chipside!
How to prepare for a job interview at Unity5
✨Know Your Stuff
Before the interview, make sure you understand the basics of parking solutions and customer service. Familiarise yourself with common queries and issues that customers might face. This will help you demonstrate your genuine passion for customer experience during the interview.
✨Practice Makes Perfect
Rehearse common interview questions related to handling complaints and providing excellent service. Think about specific examples from your past experiences where you’ve successfully resolved issues or improved customer satisfaction. This will show your ability to handle challenges professionally.
✨Show Your Enthusiasm
Let your personality shine through! Chipside is looking for enthusiastic individuals, so don’t be afraid to express your excitement about the role. Share why you’re passionate about helping customers and how you can contribute to a friendly team environment.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your interest in the position and helps you gauge if it’s the right fit for you.