Account Opening Specialist in Birmingham

Account Opening Specialist

Birmingham/Hybrid | Permanent

At Unity Trust Bank, we’re proud to be bold in our ambitions, straightforward in our approach, inclusive in our thinking, and guided by integrity and collaboration in everything we do. We believe that banking should serve the common good—and that starts with understanding our customers deeply and acting on what matters most to them. Guided by these values—and our commitment to Consumer Duty—we ensure our relationships deliver fair, transparent, and sustainable outcomes for our customers.

We’re looking for compassionate and customer‑focused Account Opening Specialists to help deliver a first‑class onboarding experience for both new and existing customers. This role plays a key part in supporting Unity’s growth strategy by ensuring every account is opened smoothly, accurately, and in line with regulatory and operational standards.

What You’ll Be Doing

• Manage daily account‑opening tasks, processing new applications accurately and within agreed service levels.
• Collate, assess, and validate KYC/Customer Due Diligence information for all new applications.
• Contact customers directly to request missing information, provide guidance, and support them through the application process.
• Proactively reach out to customers who may need help completing their application to ensure a seamless experience.
• Work closely with Relationship Managers and Commercial Banking Officers to ensure smooth handovers and strong customer outcomes.
• Consult with the Financial Crime team on risk‑related queries, ensuring all relevant information is captured and escalated appropriately.
• Screen customer relationships using Dow Jones for PEPs, Sanctions, and Adverse Media.
• Maintain strong risk controls, remain vigilant to suspicious activity, and ensure compliance with AML, ABC, Fraud, and Sanctions requirements.
• Support wider operational projects, contribute to team meetings, and help drive continuous improvement across processes and procedures.
• Communicate with customers clearly and professionally across telephone, written, and face‑to‑face channels.
• Maintain templates, scripts, and documentation to support consistent and high‑quality service delivery.
• Provide MI inputs such as case volumes, SLA updates, and customer response tracking.

What You’ll Bring

• Experienceof financial services products, banking processes, and regulatory requirements.
• Strong experience in a customer‑based processing environment within a bank (essential).
• Strong operational knowledge of AML, KYC, Anti‑Bribery & Corruption.
• Strong experience within EDD and CDD.
• Experience with systems such as Dow Jones, CIFAS, Salesforce and Equifax.
• Excellent writtenskills to ensure accurate review notes
• The ability to support customers with clarity and empathy
• High level of accuracy, strong processing skills, and the ability to work to deadlines.
• Curiosity wheninvestigatingcases.
• A proactive mindset to learn and achieve on our Right First Time process.

As the first step in a customer’s journey with Unity, you’ll play a crucial role in shaping their experience. Your work ensures accounts are opened safely, efficiently, and in line with regulatory expectations — helping protect the bank while delivering consistently positive customer outcomes.

The full job description is available on request.

We are proud to have an inclusive recruitment process, which we pride ourselves on flexing to be accessible to all. We believe that inclusive and accessible recruitment opens our doors to a broader, more diverse talent pool—bringing in candidates with varied backgrounds, experiences, and perspectives. We strive for this diversity to strengthen our decision‑making, fuel creativity, and to drive innovation across the bank.

If you are interested in joining the bank, we are committed to creating a process that meets your individual needs. We want to help you in whatever way you need to put your best, true self forward in our recruitment process, please reach out to Recruitment@unity.co.uk to discuss how we can collaborate with you on this.

If you require any this advert in a different or more accessible format, please contact Recruitment@unity.co.uk.

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