Relationship Manager - Wales in Birmingham

At Unity Trust Bank, we’re proud to be bold in our ambitions, straightforward in our approach, inclusive in our thinking, and guided by integrity and collaboration in everything we do. We believe that banking should serve the common good—and that starts with understanding our customers deeply and acting on what matters most to them. Guided by these values—and our commitment to Consumer Duty—we ensure our relationships deliver fair, transparent, and sustainable outcomes for our customers.

We’re looking for an experienced Relationship Manager to represent our bank across Wales — developing a high‑quality portfolio of commercial clients, expanding our network of introducers, and championing our values in the market. This is a role for someone who wants to do more than manage accounts. It’s for someone who wants to shape the future of ethical, sustainable banking in the region.

• Grow and Manage a High‑Quality Portfolio: Acquire, manage and maintain a portfolio of commercial banking relationships aligned to our business plan.
• Deliver financial and volumetric objectives that support the bank’s growth and performance.
• Broaden and deepen customer relationships to maximise income opportunities and enhance satisfaction.
• Be a Visible Ambassador in the Welsh Business Community: Build and nurture relationships with key sector bodies, professional intermediaries and local organisations.
• Develop a strong network of introducers and maintain a shadow pipeline of target businesses.
• Represent the bank with professionalism, credibility and a genuine commitment to our values.
• Champion Purpose‑Led Banking: Originate high‑quality lending and non‑lending business that aligns with the UN Sustainable Development Goals and our mission.
• Ensure credit exposures are well‑managed, with early identification and mitigation of risks.
• Support, Lead and Collaborate: Share sector knowledge and specialist skills to support colleagues across Commercial Banking.
• Help develop the relationship management and sales capabilities of the wider team.
• Provide insight to shape new products, services and processes that enhance the customer experience.
• Lead and manage others as required within the team structure.

• Strong business development and relationship management experience within commercial banking (typically 5+ years).
• Operational understanding of banking processes, regulatory requirements and legal considerations.
• Banking qualifications are desirable but not essential.
• A proven track record of developing quality business and managing commercial portfolios.
• Ability to proactively identify opportunities and drive tasks independently.
• Excellent interpersonal, communication and influencing skills.
• Strong planning, organisation and time‑management abilities.
• Confident in financial analysis and interpreting financial information.
• Comfortable managing multiple priorities while maintaining exceptional attention to detail.

Are you a natural connector with a passion for purpose‑driven banking? Do you thrive on building meaningful commercial relationships that make a real impact in local communities?

The Full Job Description Is Available On Request.

We are proud to have an inclusive recruitment process, which we pride ourselves on flexing to be accessible to all. We believe that inclusive and accessible recruitment opens our doors to a broader, more diverse talent pool—bringing in candidates with varied backgrounds, experiences, and perspectives. We strive for this diversity to strengthen our decision-making, fuel creativity, and to drive innovation across the bank.

If you are interested in joining the bank, we are committed to creating a process that meets your individual needs. We want to help you in whatever way you need to put your best, true self forward in our recruitment process, please reach out to Recruitment@unity.co.uk to discuss how we can collaborate with you on this.