At a Glance
- Tasks: Deliver exceptional customer service and support to purpose-led organisations.
- Company: Unity Trust Bank, committed to serving the common good with integrity.
- Benefits: Inclusive culture, career growth opportunities, and a chance to make a positive impact.
- Other info: Flexible recruitment process to ensure accessibility for all applicants.
- Why this job: Join a values-driven team and help others while growing your career.
- Qualifications: Experience in customer service and a passion for supporting meaningful causes.
The predicted salary is between 30000 - 40000 £ per year.
At Unity Trust Bank, we’re proud to be bold in our ambitions, straightforward in our approach, inclusive in our thinking, and guided by integrity and collaboration in everything we do. We believe that banking should serve the common good—and that starts with understanding our customers deeply and acting on what matters most to them. Guided by these values—and our commitment to Consumer Duty—we ensure our relationships deliver fair, transparent, and sustainable outcomes for our customers.
We’re looking for a compassionate, customer‑focused Unity Experience Advisor to join our Customer Service team — known here as Unity Experience. As the first point of contact for our customers, you’ll play a vital role in delivering exceptional, purpose‑led service to the organisations we support.
What You’ll Be Doing- Responding to customer enquiries via telephone and email with professionalism, empathy and care.
- Providing accurate, efficient support across account servicing, onboarding, payments and customer changes.
- Identifying and resolving customer needs at the first point of contact wherever possible.
- Maintaining accurate records and ensuring all activity complies with internal processes and regulatory standards.
- Escalating complex queries or complaints to Specialists or Leads when appropriate.
- Contributing to continuous improvement by identifying themes, sharing insights and suggesting enhancements.
- Championing Unity Trust Bank’s values in every customer interaction.
- Experience in customer service, ideally within financial services or another regulated environment.
- Confident communication skills, with strong listening ability and genuine empathy.
- A proactive, solutions‑focused mindset and excellent attention to detail.
- Passion for supporting purpose‑led organisations and making a positive difference.
- Confidence learning new systems and adapting to change.
- A collaborative approach and commitment to contributing to a positive, inclusive team culture.
If you’re motivated by purpose, enjoy helping others and want to grow your career in a values‑led organisation, we’d love to hear from you.
The Full Job Description Is Available On Request.
We are proud to have an inclusive recruitment process, which we pride ourselves on flexing to be accessible to all. We believe that inclusive and accessible recruitment opens our doors to a broader, more diverse talent pool—bringing in candidates with varied backgrounds, experiences, and perspectives. We strive for this diversity to strengthen our decision-making, fuel creativity, and to drive innovation across the bank.
If you are interested in joining the bank, we are committed to creating a process that meets your individual needs. We want to help you in whatever way you need to put your best, true self forward in our recruitment process, please reach out to Recruitment@unity.co.uk to discuss how we can collaborate with you on this.
If you require any this advert in a different or more accessible format, please contact Recruitment@unity.co.uk.
Purpose-Driven Unity Experience Advisor in Birmingham employer: Unity Trust Bank
At Unity Trust Bank, we pride ourselves on fostering a supportive and inclusive work environment where every employee is valued and empowered to make a difference. As a Purpose-Driven Unity Experience Advisor in Birmingham, you will not only engage with customers in meaningful ways but also benefit from continuous professional development opportunities and a culture that champions collaboration and integrity. Join us in our mission to serve the common good while enjoying a fulfilling career in a values-led organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Purpose-Driven Unity Experience Advisor in Birmingham
✨Tip Number 1
Get to know Unity Trust Bank's values inside out. When you understand what they stand for, you can tailor your conversations to show how you embody those principles. This will help you connect with the team and demonstrate that you're a perfect fit!
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being able to convey empathy and professionalism is key. Role-play common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples where you've resolved customer issues effectively. This will highlight your proactive mindset and ability to handle challenges, which is exactly what Unity is looking for!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining Unity Trust Bank and makes it easier for us to keep track of your application.
We think you need these skills to ace Purpose-Driven Unity Experience Advisor in Birmingham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for purpose-led organisations shine through. We want to see how you connect with our values and how you can contribute to making a positive difference.
Be Customer-Focused:Highlight your customer service experience and how you've gone above and beyond to support customers in the past. Remember, we’re looking for someone who genuinely cares about helping others!
Tailor Your Application:Make sure to tailor your application to the specific role of Unity Experience Advisor. Use keywords from the job description to show that you understand what we’re looking for and how you fit the bill.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Unity Trust Bank
✨Understand the Company Values
Before your interview, take some time to really understand Unity Trust Bank's values. They pride themselves on being bold, straightforward, and inclusive. Show that you resonate with these values by sharing examples from your past experiences where you've demonstrated similar principles.
✨Showcase Your Customer Service Skills
As a Unity Experience Advisor, you'll be the first point of contact for customers. Prepare specific examples of how you've handled customer enquiries in the past, especially in challenging situations. Highlight your empathy and problem-solving skills to demonstrate your fit for the role.
✨Be Ready to Discuss Continuous Improvement
Unity Trust Bank values continuous improvement, so come prepared with ideas or insights you've gained from previous roles. Think about how you can contribute to enhancing customer service processes and share any relevant experiences where you've successfully implemented changes.
✨Practice Active Listening
During the interview, practice active listening. This means not just hearing the questions but also understanding them fully before responding. It’s crucial for a role that requires identifying and resolving customer needs effectively. Show that you can listen and respond thoughtfully.
