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- Tasks: Support data-driven operations for a seamless customer experience.
- Company: Dynamic company in Birmingham with a hybrid work model.
- Benefits: Flexible working, competitive salary, and opportunities for growth.
- Other info: Join a culture of continuous improvement and collaboration.
- Why this job: Make a real impact by optimising operations and enhancing customer satisfaction.
- Qualifications: Experience in workforce planning and strong analytical skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a detail‑driven and analytically minded Operations Planning Analyst to support the delivery of a data‑led, efficient and customer‑focused Unity Experience operation. The role involves ensuring the right people, in the right place, at the right time to enable excellent customer outcomes and smooth operational performance.
Responsibilities
- Monitor and manage real‑time and short‑term resource planning, forecasting and scheduling
- Analyse historical data and customer contact volumes to support accurate forecasting models
- Produce daily and weekly reports on workforce performance, capacity, productivity and service levels
- Support the development of dashboards and analytical models to improve workforce visibility and decision‑making
- Assist with scenario planning and workload modelling to prepare for peak periods
- Collaborate with Operational Leads, QA and T&C teams to ensure planning aligns with quality, competency and customer outcome goals
- Identify and flag resourcing risks, inefficiencies or emerging trends
- Track and report on key KPIs including staffing levels, demand management, adherence and service performance
- Contribute to a culture of continuous improvement through insight, analysis and proactive recommendations
Qualifications
- Experience in workforce planning, resource modelling or operational analytics (contact centre experience is a bonus)
- Strong analytical skills with the ability to interpret data, identify trends and communicate findings clearly
- Confidence working with forecasting models, scheduling tools and reporting dashboards
- Excellent attention to detail and a proactive approach to problem‑solving
- Strong communication skills and the ability to collaborate across teams
- A continuous improvement mindset and a desire to enhance operational performance
Operations Planning Analyst in Birmingham employer: Unity Trust Bank
Contact Detail:
Unity Trust Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Planning Analyst in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions related to operations planning. Think about how your analytical skills can shine through real-life examples. We want you to show off your problem-solving prowess!
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications after a week or so. A quick email can show your enthusiasm and keep you on their radar. We love seeing candidates who are proactive!
✨Tip Number 4
Check out our website for the latest job openings. Applying directly through us not only gives you a better chance but also keeps you updated on any new roles that fit your skills perfectly!
We think you need these skills to ace Operations Planning Analyst in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Planning Analyst role. Highlight your experience in workforce planning and operational analytics, and don’t forget to showcase your analytical skills and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific examples of how you've used data to improve operations or solve problems in the past.
Show Off Your Analytical Skills: Since this role is all about data, make sure to emphasise your analytical skills in your application. Talk about any forecasting models or reporting dashboards you’ve worked with, and how they helped improve performance.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status directly!
How to prepare for a job interview at Unity Trust Bank
✨Know Your Data
As an Operations Planning Analyst, you'll be dealing with a lot of data. Brush up on your analytical skills and be ready to discuss how you've used data in past roles. Prepare examples of how you’ve interpreted data to identify trends and make decisions.
✨Understand Resource Planning
Familiarise yourself with workforce planning concepts and tools. Be prepared to talk about your experience with forecasting models and scheduling tools. If you have contact centre experience, highlight it and explain how it relates to the role.
✨Showcase Your Problem-Solving Skills
This role requires a proactive approach to problem-solving. Think of specific instances where you've identified inefficiencies or risks in operations and how you addressed them. This will demonstrate your continuous improvement mindset.
✨Communicate Effectively
Strong communication skills are key for this position. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you've collaborated with different teams in the past to achieve operational goals.