At a Glance
- Tasks: Lead a team to tackle complex economic crime investigations and enhance KYC processes.
- Company: Unity Trust Bank, committed to integrity and collaboration in banking.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team focused on continuous improvement and high standards.
- Why this job: Make a real impact in financial crime defence while developing your leadership skills.
- Qualifications: Experience in KYC/CDD and strong analytical skills required.
The predicted salary is between 50000 - 60000 £ per year.
At Unity Trust Bank, we’re proud to be bold in our ambitions, straightforward in our approach, inclusive in our thinking, and guided by integrity and collaboration in everything we do. We believe that banking should serve the common good—and that starts with understanding our customers deeply and acting on what matters most to them. Guided by our values—and our commitment to Consumer Duty—we ensure our security practices protect both our organisation and our customers.
The Ongoing Monitoring Team is looking for a highly skilled and motivated Economic Crime Investigator Operations Manager to help lead and strengthen our KYC/KYB capability. This role blends complex casework, subject‑matter expertise, quality leadership, and operational influence — making it a key position in ensuring our KYC function operates to the highest regulatory and risk standards.
Key Responsibilities- Deliver high‑quality, end‑to‑end KYC/CDD reviews for complex and high‑risk commercial and non‑personal entity customers.
- Lead and manage a team of Economic Crime Investigators, providing coaching, support, and development to build capability and drive high performance.
- Support investigators with escalations, red‑flag assessments, and bespoke KYC requirements, including second‑line escalations to MLRO or Economic Crime teams.
- Perform Quality Control reviews, ensuring accuracy, completeness, and alignment with regulatory expectations.
- Own the execution of all BAU activity within the relevant Economic Crime journey, ensuring work is completed efficiently, accurately, and in line with SLAs and regulatory requirements.
- Provide structured coaching, feedback, and development support to uplift team capability.
- Lead calibration sessions, monitor quality trends, and drive improvements in consistency and standards.
- Deliver training, onboarding, and refresher sessions to strengthen team knowledge and confidence.
- Maintain and enhance KYC procedures, process notes, and guidance documentation.
- Identify process inefficiencies and lead continuous improvement initiatives.
- Manage RAID logs, highlight emerging risks, and collaborate with Compliance, MLRO, and wider business stakeholders.
- Interpret MI to support planning, forecasting, and performance insight.
- Strong experience in KYC/CDD, financial crime investigations, or economic crime operations.
- Deep understanding of UK Money Laundering Regulations, JMLSG guidance, and financial crime risk indicators.
- Proven ability to handle complex cases and provide expert guidance to others.
- Experience in coaching, quality oversight, or capability uplift.
- Strong analytical skills, sound judgement, and confidence in decision‑making.
- Excellent communication skills and the ability to influence stakeholders at all levels.
- A proactive mindset with a passion for improving processes, strengthening controls, and supporting team development.
This is a high‑impact role at the heart of our financial crime defence. You’ll shape standards, uplift capability, and help ensure our KYC function delivers safe, consistent, and audit‑ready outcomes — all while supporting the growth and development of the wider team.
Economic Crime Investigator Operations Manager in Birmingham employer: Unity Trust Bank
At Unity Trust Bank, we pride ourselves on fostering a collaborative and inclusive work environment that empowers our employees to thrive. As an Economic Crime Investigator Operations Manager in Birmingham, you will benefit from a supportive culture that prioritises professional development and continuous improvement, alongside a commitment to ethical banking practices. Join us to make a meaningful impact while enjoying the flexibility of a hybrid working model and the opportunity to lead a dedicated team in safeguarding our customers and community.
StudySmarter Expert Advice🤫
We think this is how you could land Economic Crime Investigator Operations Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Unity Trust Bank and understanding their values. Be ready to discuss how your experience aligns with their mission of serving the common good and enhancing KYC processes.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, highlight specific cases where you’ve successfully managed complex investigations or improved processes—this will make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Unity Trust Bank.
We think you need these skills to ace Economic Crime Investigator Operations Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Economic Crime Investigator Operations Manager. Highlight your experience in KYC/CDD and any leadership roles you've had. We want to see how your skills align with our mission at Unity Trust Bank!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about economic crime investigations and how you can contribute to our team. Be bold and straightforward—just like we are at Unity Trust Bank.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Whether it's improving processes or leading successful projects, we want to know how you've made an impact in your previous roles. Numbers and specific examples work wonders!
Apply Through Our Website:We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Let’s get started on this journey together!
How to prepare for a job interview at Unity Trust Bank
✨Know Your KYC Inside Out
Make sure you brush up on your knowledge of KYC/CDD processes and UK Money Laundering Regulations. Be ready to discuss specific examples from your past experience where you've successfully navigated complex cases or improved processes.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to demonstrate your ability to lead and develop a team. Prepare to share instances where you've coached others, managed escalations, or driven performance improvements. Highlight your approach to fostering a collaborative environment.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to economic crime investigations. Think about how you would handle red flags or quality control issues. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Communicate with Confidence
Strong communication skills are key for this role. Practice articulating your thoughts clearly and confidently, especially when discussing complex topics. Remember, it's not just about what you say, but how you say it—engage your interviewers with your enthusiasm and insights.
