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- Tasks: Support investigators by managing customer communications and ensuring smooth case progression.
- Company: Unity Trust Bank, committed to integrity and collaboration.
- Benefits: Inclusive workplace with opportunities for personal growth and development.
- Why this job: Be a key player in fighting economic crime while helping customers.
- Qualifications: Strong organisational skills and a proactive problem-solving mindset.
- Other info: Join a diverse team dedicated to making a positive impact.
The predicted salary is between 36000 - 60000 ÂŁ per year.
At Unity Trust Bank, we’re proud to be bold in our ambitions, straightforward in our approach, inclusive in our thinking, and guided by integrity and collaboration in everything we do. We believe that banking should serve the common good—and that starts with understanding our customers deeply and acting on what matters most to them. Guided by our values—and our commitment to Consumer Duty—we ensure our security practices protect both our organisation and our customers.
The Ongoing Monitoring Team is looking for a proactive and organised Economic Crime Assistant to provide essential operational support to our investigators and help keep customer due diligence (CDD) reviews moving smoothly. This role is central to ensuring cases progress efficiently, customers stay engaged, and the team meets its service standards.
Key Responsibilities- Make outbound calls to customers to request missing documents, clarify information, and follow up on outstanding items.
- Issue standard letters, templates, and formal communications to support case progression.
- Maintain high‑quality customer interactions aligned to Treating Customers Fairly and good customer outcomes.
- Manage shared inboxes, including triage, prioritisation, responding to queries, and routing items to the right investigator.
- Track inbound customer responses and ensure investigators are notified promptly.
- Reassign cases back to analysts with clear notes and context when customer information is received.
- Identify blockers preventing case progression and elevate to Analysts or Senior Analysts.
- Apply and remove account restrictions in line with non‑response triggers and investigator confirmation.
- Maintain accurate records and audit‑ready administrative documentation.
- Provide daily MI inputs such as case counts, customer response tracking, and SLA updates.
- Maintain templates, call scripts, inbox responses, and supporting documentation.
- Support the wider Economic Crime team with admin tasks linked to periodic reviews, remediation, or project work.
- Highlight minor process gaps or improvements to the senior team to support operational efficiency.
- Strong organisational skills and the ability to manage multiple tasks at pace.
- Confident communication skills, especially when speaking with customers.
- A proactive approach to problem‑solving and identifying blockers.
- Good attention to detail and a commitment to maintaining accurate records.
- A team‑focused mindset with a willingness to support colleagues and contribute to smooth daily operations.
- Experience in customer service, administration, or operational support roles is beneficial but not essential.
This role is the engine room of the Ongoing Monitoring function. By keeping communication flowing, resolving blockers, and supporting investigators, you’ll play a vital part in ensuring we deliver timely, high‑quality CDD reviews and strong customer outcomes.
We are proud to have an inclusive recruitment process, which we pride ourselves on flexing to be accessible to all. We believe that inclusive and accessible recruitment opens our doors to a broader, more diverse talent pool—bringing in candidates with varied backgrounds, experiences, and perspectives. We strive for this diversity to strengthen our decision‑making, fuel creativity, and to drive innovation across the bank.
If you are interested in joining the bank, we are committed to creating a process that meets your individual needs. We want to help you in whatever way you need to put your best, true self forward in our recruitment process, please reach out to Recruitment@unity.co.uk to discuss how we can collaborate with you on this.
If you require any advert in a different or more accessible format, please contact Recruitment@unity.co.uk.
Economic Crime Assistant in Birmingham employer: Unity Trust Bank
Contact Detail:
Unity Trust Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Economic Crime Assistant in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Unity Trust Bank. Understand their values and how they align with your own. This will help you show that you're not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and operational support. Think about examples from your past experiences that highlight your organisational skills and proactive problem-solving abilities.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and confident when discussing your experiences. Remember, this role involves a lot of customer interaction, so demonstrating your ability to communicate effectively is key.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds.
We think you need these skills to ace Economic Crime Assistant in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills match the Economic Crime Assistant role. We want to see how you can contribute to our team, so don’t be shy about showcasing your relevant experience!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it’s important to demonstrate your confident communication skills. Use clear and concise language in your application to reflect how you’d engage with customers effectively.
Highlight Your Organisational Skills: We’re looking for someone who can juggle multiple tasks at pace. In your application, give examples of how you’ve managed various responsibilities before, showing us that you can keep everything running smoothly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Unity Trust Bank
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Economic Crime Assistant role. Familiarise yourself with key responsibilities like customer due diligence and case progression. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role involves making outbound calls and interacting with customers, practice your communication skills. Role-play common scenarios with a friend or family member to build confidence. Being able to articulate your thoughts clearly will impress the interviewers.
✨Show Off Your Organisational Skills
Highlight your organisational abilities during the interview. Prepare examples of how you've managed multiple tasks or prioritised effectively in previous roles. This will reassure the interviewers that you can handle the fast-paced environment they’re looking for.
✨Be Proactive About Problem-Solving
Demonstrate your proactive approach by discussing times when you've identified and resolved blockers in your work. This aligns perfectly with the team's need for someone who can keep cases moving smoothly. Showing initiative will set you apart from other candidates.