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- Tasks: Deliver exceptional customer service and support to our valued clients.
- Company: Unity Trust Bank, a purpose-driven financial institution.
- Benefits: Inclusive culture, career growth opportunities, and a supportive team environment.
- Why this job: Make a positive impact while helping others in a values-led organisation.
- Qualifications: Experience in customer service with strong communication and empathy skills.
- Other info: Join a diverse team committed to innovation and collaboration.
The predicted salary is between 30000 - 40000 ÂŁ per year.
At Unity Trust Bank, we’re proud to be bold in our ambitions, straightforward in our approach, inclusive in our thinking, and guided by integrity and collaboration in everything we do. We believe that banking should serve the common good—and that starts with understanding our customers deeply and acting on what matters most to them. Guided by these values—and our commitment to Consumer Duty—we ensure our relationships deliver fair, transparent, and sustainable outcomes for our customers.
We’re looking for a compassionate, customer‑focused Unity Experience Advisor to join our Customer Service team — known here as Unity Experience. As the first point of contact for our customers, you’ll play a vital role in delivering exceptional, purpose‑led service to the organisations we support.
What You’ll Be Doing- Responding to customer enquiries via telephone and email with professionalism, empathy and care.
- Providing accurate, efficient support across account servicing, onboarding, payments and customer changes.
- Identifying and resolving customer needs at the first point of contact wherever possible.
- Maintaining accurate records and ensuring all activity complies with internal processes and regulatory standards.
- Escalating complex queries or complaints to Specialists or Leads when appropriate.
- Contributing to continuous improvement by identifying themes, sharing insights and suggesting enhancements.
- Championing Unity Trust Bank’s values in every customer interaction.
- Experience in customer service, ideally within financial services or another regulated environment.
- Confident communication skills, with strong listening ability and genuine empathy.
- A proactive, solutions‑focused mindset and excellent attention to detail.
- Passion for supporting purpose‑led organisations and making a positive difference.
- Confidence learning new systems and adapting to change.
- A collaborative approach and commitment to contributing to a positive, inclusive team culture.
If you’re motivated by purpose, enjoy helping others and want to grow your career in a values‑led organisation, we’d love to hear from you.
We are proud to have an inclusive recruitment process, which we pride ourselves on flexing to be accessible to all. We believe that inclusive and accessible recruitment opens our doors to a broader, more diverse talent pool—bringing in candidates with varied backgrounds, experiences, and perspectives. We strive for this diversity to strengthen our decision‑making, fuel creativity, and to drive innovation across the bank.
If you are interested in joining the bank, we are committed to creating a process that meets your individual needs. We want to help you in whatever way you need to put your best, true self forward in our recruitment process, please reach out to Recruitment@unity.co.uk to discuss how we can collaborate with you on this.
Customer Service - Unity Experience Advisor in Birmingham employer: Unity Trust Bank
Contact Detail:
Unity Trust Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Unity Experience Advisor in Birmingham
✨Tip Number 1
Get to know Unity Trust Bank's values inside out! When you understand what they stand for, you can tailor your conversations to show how you embody those values. This will help you connect with the team and demonstrate that you're a perfect fit.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being able to express empathy and professionalism is key. Role-play common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Be proactive during your interviews! Think about potential customer queries and how you would handle them. Showing that you can think on your feet and provide solutions will impress the hiring team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining Unity Trust Bank and being part of their mission to make a positive difference.
We think you need these skills to ace Customer Service - Unity Experience Advisor in Birmingham
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your experience in customer service. Use examples that showcase your ability to communicate with empathy and professionalism, just like we do at Unity Trust Bank.
Be Authentic: We want to see the real you! Don’t be afraid to let your personality shine through in your application. Share your passion for helping others and how it aligns with our values of integrity and collaboration.
Tailor Your Application: Make sure to tailor your application to the role of Unity Experience Advisor. Mention specific skills and experiences that relate to the job description, especially your proactive approach and attention to detail.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Unity Trust Bank
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles, especially in a financial context. Understand how to handle enquiries with empathy and professionalism, as this role is all about making a positive impact on customers' experiences.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved customer issues in the past. Think about times when you identified a need and provided a solution at the first point of contact. This will demonstrate your proactive mindset and ability to think on your feet.
✨Emphasise Your Team Spirit
Unity Trust Bank values collaboration, so be ready to discuss how you contribute to a positive team culture. Share experiences where you’ve worked well with others to achieve a common goal, highlighting your commitment to inclusivity and support.
✨Align with Their Values
Familiarise yourself with Unity Trust Bank’s mission and values. During the interview, express your passion for purpose-led organisations and how you can contribute to their goals. This alignment will show that you’re not just looking for any job, but are genuinely interested in their mission.