At a Glance
- Tasks: Manage account openings and ensure a smooth onboarding experience for customers.
- Company: Unity Trust Bank, committed to serving the common good with integrity.
- Benefits: Permanent position with a hybrid work model and opportunities for growth.
- Other info: Join a team focused on continuous improvement and making a positive impact.
- Why this job: Be the first point of contact for customers and shape their banking journey.
- Qualifications: Experience in banking processes and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Birmingham/Hybrid | Employment: Permanent.
At Unity Trust Bank, we’re proud to be bold in our ambitions, straightforward in our approach, inclusive in our thinking, and guided by integrity and collaboration in everything we do. We believe that banking should serve the common good—and that starts with understanding our customers deeply and acting on what matters most to them. Guided by these values—and our commitment to Consumer Duty—we ensure our relationships deliver fair, transparent, and sustainable outcomes for our customers.
We’re looking for an experienced, compassionate and customer‑focused Account Opening Specialist to help deliver a first‑class onboarding experience for both new and existing customers. This role plays a key part in supporting Unity’s growth strategy by ensuring every account is opened smoothly, accurately, and in line with regulatory and operational standards.
What You’ll Be Doing
- Manage daily account‑opening tasks, processing new applications accurately and within agreed service levels.
- Collate, assess, and validate KYC/Customer Due Diligence information for all new applications.
- Contact customers directly to request missing information, provide guidance, and support them through the application process.
- Proactively reach out to customers who may need help completing their application to ensure a seamless experience.
- Work closely with Relationship Managers and Commercial Banking Officers to ensure smooth handovers and strong customer outcomes.
- Consult with the Financial Crime team on risk‑related queries, ensuring all relevant information is captured and escalated appropriately.
- Screen customer relationships using Dow Jones for PEPs, Sanctions, and Adverse Media.
- Maintain strong risk controls, remain vigilant to suspicious activity, and ensure compliance with AML, ABC, Fraud, and Sanctions requirements.
- Support wider operational projects, contribute to team meetings, and help drive continuous improvement across processes and procedures.
- Communicate with customers clearly and professionally across telephone, written, and face‑to‑face channels.
- Maintain templates, scripts, and documentation to support consistent and high‑quality service delivery.
- Provide MI inputs such as case volumes, SLA updates, and customer response tracking.
What You’ll Bring
- Experience of financial services products, banking processes, and regulatory requirements.
- Strong experience in a customer‑based processing environment within a bank (essential).
- Strong operational knowledge of AML, KYC, Anti‑Bribery & Corruption, PEP requirements, and customer data capture.
- Experience with systems such as Dow Jones, CIFAS, and Equifax.
- Excellent communication skills and the ability to support customers with clarity and empathy.
- High level of accuracy, strong processing skills, and the ability to work to deadlines.
- Analytical thinking and the ability to assess information across a range of customer types.
- A proactive mindset with a willingness to learn about Unity’s products, processes, and social ethos.
As the first step in a customer’s journey with Unity, you’ll play a crucial role in shaping their experience. Your work ensures accounts are opened safely, efficiently, and in line with regulatory expectations — helping protect the bank while delivering consistently positive customer outcomes.
Customer Onboarding & Compliance Specialist in Birmingham employer: Unity Trust Bank
At Unity Trust Bank, we pride ourselves on fostering a work environment that champions inclusivity, integrity, and collaboration. As a Customer Onboarding & Compliance Specialist in Birmingham, you will not only contribute to our mission of serving the common good but also benefit from a supportive culture that prioritises employee growth and development. With a commitment to fair and transparent banking practices, we offer a unique opportunity to make a meaningful impact while enjoying a hybrid work model that promotes work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Onboarding & Compliance Specialist in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking sector, especially those who work at Unity Trust Bank. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer onboarding and compliance. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your passion for customer service! During interviews, share specific examples of how you've gone above and beyond for customers in previous roles. This will highlight your fit for the Account Opening Specialist position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Unity Trust Bank team.
We think you need these skills to ace Customer Onboarding & Compliance Specialist in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences that match the Customer Onboarding & Compliance Specialist role. Highlight your experience in financial services and customer-focused environments to show us you’re the right fit!
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, it’s essential to demonstrate your excellent communication skills. Use clear and professional language in your written application to give us a taste of how you’d engage with our customers.
Be Detail-Oriented:Accuracy is key in this role, so make sure your application is free from typos and errors. Double-check your information and ensure everything is presented clearly. This will show us that you pay attention to detail, which is crucial for managing account openings.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position and our values there!
How to prepare for a job interview at Unity Trust Bank
✨Know Your Stuff
Make sure you brush up on your knowledge of financial services products and banking processes. Familiarise yourself with KYC, AML, and other regulatory requirements. This will not only help you answer questions confidently but also show that you're serious about the role.
✨Showcase Your Customer Focus
Unity Trust Bank values compassion and customer focus. Prepare examples from your past experiences where you've gone above and beyond to assist customers. Highlight how you’ve handled difficult situations with empathy and clarity.
✨Practice Clear Communication
Since you'll be communicating with customers across various channels, practice articulating your thoughts clearly. You might want to do mock interviews or even record yourself to see how you come across. Remember, clarity is key!
✨Be Proactive and Engaged
Demonstrate your proactive mindset by asking insightful questions about Unity’s products and processes during the interview. This shows your enthusiasm for the role and your willingness to learn and contribute to the team.
