At a Glance
- Tasks: Manage account openings and ensure a smooth onboarding experience for customers.
- Company: Unity Trust Bank, committed to serving the common good with integrity.
- Benefits: Permanent position with hybrid working options and a supportive team environment.
- Other info: Join a dynamic team focused on continuous improvement and customer satisfaction.
- Why this job: Be the first point of contact for customers and shape their banking journey.
- Qualifications: Experience in banking processes and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Birmingham/Hybrid | Employment: Permanent.
At Unity Trust Bank, we’re proud to be bold in our ambitions, straightforward in our approach, inclusive in our thinking, and guided by integrity and collaboration in everything we do. We believe that banking should serve the common good—and that starts with understanding our customers deeply and acting on what matters most to them. Guided by these values—and our commitment to Consumer Duty—we ensure our relationships deliver fair, transparent, and sustainable outcomes for our customers.
We’re looking for an experienced, compassionate and customer‑focused Account Opening Specialist to help deliver a first‑class onboarding experience for both new and existing customers. This role plays a key part in supporting Unity’s growth strategy by ensuring every account is opened smoothly, accurately, and in line with regulatory and operational standards.
What You’ll Be Doing
- Manage daily account‑opening tasks, processing new applications accurately and within agreed service levels.
- Collate, assess, and validate KYC/Customer Due Diligence information for all new applications.
- Contact customers directly to request missing information, provide guidance, and support them through the application process.
- Proactively reach out to customers who may need help completing their application to ensure a seamless experience.
- Work closely with Relationship Managers and Commercial Banking Officers to ensure smooth handovers and strong customer outcomes.
- Consult with the Financial Crime team on risk‑related queries, ensuring all relevant information is captured and escalated appropriately.
- Screen customer relationships using Dow Jones for PEPs, Sanctions, and Adverse Media.
- Maintain strong risk controls, remain vigilant to suspicious activity, and ensure compliance with AML, ABC, Fraud, and Sanctions requirements.
- Support wider operational projects, contribute to team meetings, and help drive continuous improvement across processes and procedures.
- Communicate with customers clearly and professionally across telephone, written, and face‑to‑face channels.
- Maintain templates, scripts, and documentation to support consistent and high‑quality service delivery.
- Provide MI inputs such as case volumes, SLA updates, and customer response tracking.
What You’ll Bring
- Experience of financial services products, banking processes, and regulatory requirements.
- Strong experience in a customer‑based processing environment within a bank (essential).
- Strong operational knowledge of AML, KYC, Anti‑Bribery & Corruption, PEP requirements, and customer data capture.
- Experience with systems such as Dow Jones, CIFAS, and Equifax.
- Excellent communication skills and the ability to support customers with clarity and empathy.
- High level of accuracy, strong processing skills, and the ability to work to deadlines.
- Analytical thinking and the ability to assess information across a range of customer types.
- A proactive mindset with a willingness to learn about Unity’s products, processes, and social ethos.
As the first step in a customer’s journey with Unity, you’ll play a crucial role in shaping their experience. Your work ensures accounts are opened safely, efficiently, and in line with regulatory expectations — helping protect the bank while delivering consistently positive customer outcomes.
Account Opening Specialist in Birmingham employer: Unity Trust Bank
At Unity Trust Bank, we pride ourselves on fostering a supportive and inclusive work environment that champions employee growth and development. As an Account Opening Specialist in Birmingham, you will be part of a team that values integrity and collaboration, ensuring that your contributions directly impact our customers' experiences and the bank's mission to serve the common good. With a commitment to continuous improvement and a focus on fair and transparent banking practices, Unity offers a rewarding career path where your skills and compassion can truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Account Opening Specialist in Birmingham
✨Tip Number 1
Get to know the company inside out! Research Unity Trust Bank's values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their culture.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common questions and scenarios related to account opening and customer service. This will help you feel more confident and ready to impress.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral—always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Unity.
We think you need these skills to ace Account Opening Specialist in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences that match the Account Opening Specialist role. Highlight your customer service experience and any relevant banking knowledge to show us you’re the right fit!
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, it’s essential to demonstrate your excellent communication skills in your written application. Use clear and professional language, and don’t shy away from showing a bit of personality!
Be Detail-Oriented:Accuracy is key in this role, so make sure your application is free from typos and errors. Double-check your information and ensure everything is presented clearly. This will show us that you pay attention to detail, which is crucial for an Account Opening Specialist.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about Unity Trust Bank and our values there!
How to prepare for a job interview at Unity Trust Bank
✨Know Your Stuff
Make sure you brush up on your knowledge of financial services products and banking processes. Familiarise yourself with KYC, AML, and other regulatory requirements that are crucial for the role. This will not only help you answer questions confidently but also show your genuine interest in the position.
✨Showcase Your Customer Focus
Since this role is all about delivering a first-class onboarding experience, be ready to share examples of how you've supported customers in the past. Highlight your communication skills and any instances where you've gone above and beyond to ensure customer satisfaction.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle customer queries. Think of specific situations where you had to manage missing information or guide a customer through a complex process, and be prepared to discuss your approach.
✨Emphasise Team Collaboration
Unity Trust Bank values collaboration, so be sure to mention your experience working closely with colleagues, such as Relationship Managers or Financial Crime teams. Discuss how you’ve contributed to team success and improved processes, as this will resonate well with their ethos.
