At a Glance
- Tasks: Create inclusive digital experiences through user research and design.
- Company: Unity Trust Bank, committed to serving the common good.
- Benefits: Hybrid work, inclusive culture, and opportunities for personal growth.
- Other info: Join a diverse team that values creativity and innovation.
- Why this job: Make a meaningful impact by championing accessibility and user-centred design.
- Qualifications: Experience in UX design with a focus on inclusivity and accessibility.
The predicted salary is between 28800 - 48000 £ per year.
At Unity Trust Bank, we’re proud to be bold in our ambitions, straightforward in our approach, inclusive in our thinking, and guided by integrity and collaboration in everything we do. We believe that banking should serve the common good—and that starts with understanding our customers deeply and acting on what matters most to them. Guided by these values—and our commitment to Consumer Duty—we ensure our relationships deliver fair, transparent, and sustainable outcomes for our customers.
We’re looking for a thoughtful, curious, and user‑centred UX/UI Designer to help us create digital experiences that work beautifully for everyone — including customers with additional needs or vulnerabilities. If you’re passionate about inclusive design, accessibility, and evidence‑based decision‑making, this role offers the chance to make a meaningful impact.
What You’ll Be Doing- Carry out user research with a wide range of customers, including those with additional needs.
- Facilitate interviews, workshops and focus groups to understand real customer experiences.
- Design clear, accessible and inclusive digital journeys across devices.
- Map customer journeys and define outcomes in a simple, human way.
- Lead or contribute to design reviews with a focus on vulnerable customer needs.
- Prototype ideas to explore and refine user experiences.
- Run usability testing and share insights with delivery teams.
- Work collaboratively in an Agile, cross‑functional team to iterate and deliver designs.
- Partner with Marketing to ensure designs are on‑brand and easy to understand.
- Collaborate with Product, IT and Risk/Compliance to deliver safe, compliant experiences.
- Create supporting content such as help guides and tutorials.
- Provide accessibility guidance and champion inclusive design decisions.
- Essential Experience designing digital products or services as a UX Designer.
- Strong understanding of inclusive design and accessibility principles.
- Practical experience designing to WCAG 2.2 AA.
- Experience conducting or supporting user research and usability testing.
- Ability to clearly explain design decisions to stakeholders.
- Desirable
- Experience in regulated sectors (financial services, healthcare, government, etc.).
- Experience designing for vulnerable customers or people with additional needs.
- Familiarity with FCA Consumer Duty, vulnerability guidance or inclusive communication.
- Experience with accessible design systems.
- Knowledge of accessible document standards (e.g., accessible PDFs).
Help us build digital experiences that are simple, human and inclusive. The full job description is available on request. We are proud to have an inclusive recruitment process, which we pride ourselves on flexing to be accessible to all. We believe that inclusive and accessible recruitment opens our doors to a broader, more diverse talent pool—bringing in candidates with varied backgrounds, experiences, and perspectives. We strive for this diversity to strengthen our decision‑making, fuel creativity, and to drive innovation across the bank.
If you are interested in joining the bank, we are committed to creating a process that meets your individual needs. We want to help you in whatever way you need to put your best, true self forward in our recruitment process, please reach out to Recruitment@unity.co.uk to discuss how we can collaborate with you on this. If you require any this advert in a different or more accessible format, please contact Recruitment@unity.co.uk.
UX/UI Designer in Birmingham employer: Unity Trust Bank plc
At Unity Trust Bank, we pride ourselves on fostering a collaborative and inclusive work culture that empowers our employees to make a meaningful impact in the financial sector. As a UX/UI Designer in our Birmingham office, you will have the opportunity to work in a hybrid environment, engage in user-centred design, and contribute to projects that prioritise accessibility and inclusivity. We are committed to your professional growth, offering continuous learning opportunities and a supportive atmosphere where diverse perspectives are valued.
StudySmarter Expert Advice🤫
We think this is how you could land UX/UI Designer in Birmingham
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Unity Trust Bank plc for a UX/UI Designer, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Unity Trust Bank plc before they go live!
We think you need these skills to ace UX/UI Designer in Birmingham
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like UX/UI Designer at Unity Trust Bank plc, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Unity Trust Bank plc does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Unity Trust Bank plc. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Unity Trust Bank plc.
How to prepare for a job interview at Unity Trust Bank plc
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Unity Trust Bank plc, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Unity Trust Bank plc might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Unity Trust Bank plc!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Unity Trust Bank plc is looking for.
