At a Glance
- Tasks: Deliver exceptional customer service and support to our valued clients.
- Company: Unity Trust Bank, committed to serving the common good.
- Benefits: Inclusive culture, career growth opportunities, and a supportive team environment.
- Other info: Join a diverse team that values collaboration and innovation.
- Why this job: Make a positive impact while helping others in a purpose-led organisation.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 24649 - 30127 £ per year.
- Unity Experience Advisor
- Office Based - Birmingham | Permanent
At Unity Trust Bank, we’re proud to be bold in our ambitions, straightforward in our approach, inclusive in our thinking, and guided by integrity and collaboration in everything we do.
We believe that banking should serve the common good—and that starts with understanding our customers deeply and acting on what matters most to them.
Guided by these values—and our commitment to Consumer Duty—we ensure our relationships deliver fair, transparent, and sustainable outcomes for our customers.
We’re looking for a compassionate, customer‑focused Unity Experience Advisor to join our Customer Service team — known here as Unity Experience.
As the first point of contact for our customers, you’ll play a vital role in delivering exceptional, purpose‑led service to the organisations we support.
- What You’ll Be Doing
- Responding to customer enquiries via telephone and email with professionalism, empathy and care.
- Providing accurate, efficient support across account servicing, onboarding, payments and customer changes.
- Identifying and resolving customer needs at the first point of contact wherever possible.
- Maintaining accurate records and ensuring all activity complies with internal processes and regulatory standards.
- Escalating complex queries or complaints to Specialists or Leads when appropriate.
- Contributing to continuous improvement by identifying themes, sharing insights and suggesting enhancements.
- Championing Unity Trust Bank’s values in every customer interaction.
- What You’ll Bring
- Experience in customer service, ideally within financial services or another regulated environment.
- Confident communication skills, with strong listening ability and genuine empathy.
- A proactive, solutions‑focused mindset and excellent attention to detail.
- Passion for supporting purpose‑led organisations and making a positive difference.
- Confidence learning new systems and adapting to change.
- A collaborative approach and commitment to contributing to a positive, inclusive team culture
If you’re motivated by purpose, enjoy helping others and want to grow your career in a values‑led organisation, we’d love to hear from you.
The full job description is available on request.
We are proud to have an inclusive recruitment process, which we pride ourselves on flexing to be accessible to all.
We believe that inclusive and accessible recruitment opens our doors to a broader, more diverse talent pool—bringing in candidates with varied backgrounds, experiences, and perspectives.
We strive for this diversity to strengthen our decision‑making, fuel creativity, and to drive innovation across the bank.
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Customer Service - Unity Experience Advisor in Birmingham employer: Unity Trust Bank plc
At Unity Trust Bank, we are dedicated to fostering a supportive and inclusive work environment where every employee can thrive. As a Unity Experience Advisor in Birmingham, you will not only engage with customers in meaningful ways but also benefit from our commitment to professional development and a collaborative culture that values integrity and purpose. Join us to be part of a team that prioritises customer care and social impact, making a real difference in the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service - Unity Experience Advisor in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Unity Trust Bank plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Unity Trust Bank plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service - Unity Experience Advisor in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Unity Trust Bank plc:Your cover letter is your chance to shine! Tell us why you want to work at Unity Trust Bank plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Unity Trust Bank plc!
How to prepare for a job interview at Unity Trust Bank plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
