At a Glance
- Tasks: Support top AECO clients by resolving complex technical issues and optimising their 3D models.
- Company: Join a leading tech firm transforming the AECO sector with innovative cloud solutions.
- Benefits: Enjoy remote work, competitive pay, and opportunities for professional growth.
- Other info: Be part of a dynamic team that values mentorship and continuous improvement.
- Why this job: Make a real impact on major projects while working with cutting-edge technology.
- Qualifications: Experience in CAD software, object-oriented programming, and cloud technologies required.
The opportunity
As a Senior Developer Support Engineer, you will work with some of the biggest names in the Architecture, Engineering, Construction, and Operations (AECO) sector, helping our customers succeed by providing expert support for our Industry-Leading Product Suite. You'll focus on assisting customers using Asset Transformer to import, prep, and optimize their large CAD, mesh, and point cloud models for real-time visualizations in Unity, and associated Asset Management and Licensing services. In this role, you'll be devoting your expertise with Cloud related infrastructure as well as object-oriented programming, specifically leveraging languages like C# and Python to develop and debug solutions, to approach technically demanding challenges. You will be working at scale with cloud-hosted workloads, leveraging your knowledge in GCP, AWS, and Azure. Your advanced debugging skills and experience in troubleshooting SDK integration, tooling and configuration will be crucial in this role. You'll be tasked with both resolving complex issues directly and leading technical dialogues to drive quick and efficient resolutions. Whether providing comprehensive consultations and tests for customers or responding to their live issues as part of an incident group, you’ll be the difference between success and failure for some of the biggest AECO projects.
What you'll be doing
- Receiving, troubleshooting, responding to and resolving escalated technically complex issues for our customers and internal teams.
- Frequently communicating with authority and clarity to both our users and internal stakeholders.
- Proactively identify and implement improvements to our teams, processes, and products, and effectively communicate and drive these changes.
- Mentoring and training other members of the DSE team to ensure we are constantly evolving as a team.
- Responding to live customer issues and incidents, working as part of an incident team, solving critical problems.
What we're looking for
- Proficiency with 3D or CAD modeling software (e.g., Blender, 3DS Max, Maya).
- Experience working in the Architecture, Engineering, Construction, and Operations (AECO) sector.
- Demonstrable experience with an object-oriented programming language.
- Experience either integrating third-party SDKs into existing projects, or a history of supporting customers to integrate an SDK into their own projects.
- Working familiarity with the Unity engine.
You might also have
- Experience working in the gaming industry with a focus on 3D asset pipelines, and expertise in game engines, particularly the Unity editor.
- Working knowledge of modern cloud-focused technologies and orchestration solutions (Kubernetes, GCP, Azure).
Remote Developer Support Engineer, Cloud Services in Milton Keynes employer: Unity Technologies
As a Remote Developer Support Engineer in our innovative company, you will thrive in a dynamic work culture that prioritises collaboration and continuous learning. We offer competitive benefits, including flexible working arrangements and opportunities for professional development, ensuring you can grow your skills while making a significant impact on major AECO projects. Join us to be part of a forward-thinking team that values your expertise and fosters an environment where your contributions lead to meaningful success.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Developer Support Engineer, Cloud Services in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to folks in the AECO sector on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your work with CAD software and any projects you've tackled using C# or Python. We want to see how you’ve solved problems and made an impact!
✨Tip Number 3
Practice makes perfect! Brush up on your debugging skills and be ready to tackle some technical challenges during interviews. We’re looking for those who can think on their feet and solve issues in real-time.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Remote Developer Support Engineer, Cloud Services in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of a Developer Support Engineer. Highlight your experience with CAD software, cloud technologies, and programming languages like C# and Python. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the AECO sector and how your background makes you a perfect fit for our team. Don’t forget to mention any relevant projects or experiences that showcase your problem-solving skills.
Showcase Your Technical Skills:In your application, be sure to highlight your technical expertise, especially in debugging and troubleshooting. We love seeing examples of how you've tackled complex issues in the past, so don’t hold back on sharing those stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Unity Technologies
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of C#, Python, and any relevant 3D or CAD modelling software like Blender or Maya. Be prepared to discuss how you've used these technologies in past projects, especially in the AECO sector.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex technical issues you've resolved in the past. Highlight your debugging skills and how you've approached troubleshooting SDK integrations or cloud-related challenges. This will demonstrate your ability to handle the demands of the role.
✨Communicate Clearly and Confidently
Since you'll be interacting with both customers and internal teams, practice articulating your thoughts clearly. Use specific examples to illustrate your points, and don't shy away from discussing how you’ve effectively communicated technical concepts to non-technical stakeholders.
✨Be Ready to Mentor
As a Senior Developer Support Engineer, mentoring is part of the job. Think about how you can contribute to team growth and share your knowledge. Prepare to discuss any previous mentoring experiences and how you approach training others.
