At a Glance
- Tasks: Lead AI-driven customer support initiatives and enhance customer engagement strategies.
- Company: Join Unity Technologies, a leader in gaming technology and innovation.
- Benefits: Enjoy comprehensive health insurance, generous vacation, and employee stock ownership.
- Other info: Dynamic work environment with opportunities for professional development.
- Why this job: Make a real impact in the gaming industry while growing your career.
- Qualifications: Strong analytical skills and experience in customer support or success.
The predicted salary is between 109800 - 159800 £ per year.
This Full time on site position offers great opportunities for career growth.
Unity's Entertainment CRO org is the growth and customer engagement engine for our Games and Entertainment customers. Within it, the Operations group exists to bring analytical rigor to how we set strategy and make decisions, ensure every customer-facing team is equipped to execute, and modernize how we engage with customers at scale.
What you’ll do:
- Lead the implementation of AI-driven customer support experience, from designing the customer journey, managing the Help Center experience, to the implementation of customer support AI chatbot.
- Establish a structured feedback loop between support and relevant product teams that surfaces recurring issues and drives resolution at the root cause.
- Ensure customer-facing teams are ready for new product and feature launches, including liaising with product teams to update the support knowledge base and address emerging customer issues, and planning training in collaboration with enablement.
- Partner with support leaders to establish a process for maintaining the Knowledge Base that optimizes for self-service, AI enhancements, and support agent contributions.
- Drive the technical solutioning for CRM and customer success tooling, from prioritizing features with end users to driving adoption, usage tracking, and gathering feedback.
- Own the end-to-end design and implementation of a revamped enablement portal for customer-facing teams, in collaboration with GTM enablement, that is easy to use, search, and maintain.
- Determine the key metrics for customer support and customer success, partnering with data teams on metric definitions, dashboard design, and automated reporting.
- Build automations and internal tools hands-on, and scale the larger builds in partnership with systems and data teams.
What we’re looking for:
- Strong customer empathy and an appreciation for what makes a customer’s experience easy and seamless.
- Process- and detail-oriented with proven experience in redesigning operational processes and delivering measurable improvement.
- Structured thinking, with the ability to take a vague problem and produce a clear diagnosis, a set of options, and a defensible recommendation.
- Track record of driving cross-functional programs from concept through adoption, working through influence rather than authority.
- Technical skillsets or strong technical savviness - enough to build simple tooling yourself, evaluate technical tradeoffs, and partner credibly with systems and data teams; hands-on experience with AI coding tools a plus.
- Data fluency: comfort working with numbers and using evidence to prioritize.
- Experience with customer support or customer success functions a plus.
Benefits:
- Comprehensive health, life, and disability insurance
- Commute subsidy
- Employee stock ownership
- Competitive retirement/pension plans
- Generous vacation and personal days
- Support for new parents through leave and family-care programs
- Office food snacks
- Mental Health and Wellbeing programs and support
- Employee Resource Groups
- Global Employee Assistance Program
- Training and development programs
- Volunteering and donation matching program
Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law.
Senior Business Operations Manager at Unity Technologies in London employer: Unity Technologies
Unity is an exceptional employer that fosters a vibrant and inclusive work culture, where innovation thrives and employees are empowered to grow both personally and professionally. With comprehensive benefits, including competitive health insurance, generous vacation days, and support for new parents, Unity prioritises the well-being of its team members. Located in the dynamic tech hub of Brighton, UK, this role offers the unique opportunity to lead a talented team in shaping the future of gaming across diverse platforms, all while enjoying a supportive environment that values collaboration and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Business Operations Manager at Unity Technologies in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Senior Business Operations Manager at Unity Technologies at Unity Technologies!
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Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Unity Technologies or be willing to refer you for that Senior Business Operations Manager at Unity Technologies position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Unity Technologies who’s on the lookout for their next Senior Business Operations Manager at Unity Technologies star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Senior Business Operations Manager at Unity Technologies role at Unity Technologies!
We think you need these skills to ace Senior Business Operations Manager at Unity Technologies in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Unity Technologies. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Unity Technologies
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Unity Technologies. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
