At a Glance
- Tasks: Support top AECO clients by resolving complex technical issues and optimising their 3D models.
- Company: Join a leading tech firm transforming the Architecture, Engineering, Construction, and Operations sector.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with mentorship opportunities and career advancement.
- Why this job: Make a real impact on major projects while working with cutting-edge cloud technologies.
- Qualifications: Experience in CAD software, object-oriented programming, and cloud technologies like GCP or AWS.
The opportunity
As a Senior Developer Support Engineer, you will work with some of the biggest names in the Architecture, Engineering, Construction, and Operations (AECO) sector, helping our customers succeed by providing expert support for our Industry-Leading Product Suite. You'll focus on assisting customers using Asset Transformer to import, prep, and optimize their large CAD, mesh, and point cloud models for real-time visualizations in Unity, and associated Asset Management and Licensing services. In this role, you'll be devoting your expertise with Cloud related infrastructure as well as object-oriented programming, specifically leveraging languages like C# and Python to develop and debug solutions, to approach technically demanding challenges. You will be working at scale with cloud-hosted workloads, leveraging your knowledge in GCP, AWS, and Azure. Your advanced debugging skills and experience in troubleshooting SDK integration, tooling and configuration will be crucial in this role. You'll be tasked with both resolving complex issues directly and leading technical dialogues to drive quick and efficient resolutions. Whether providing comprehensive consultations and tests for customers or responding to their live issues as part of an incident group, you’ll be the difference between success and failure for some of the biggest AECO projects.
What you'll be doing
- Receiving, troubleshooting, responding to and resolving escalated technically complex issues for our customers and internal teams.
- Frequently communicating with authority and clarity to both our users and internal stakeholders.
- Proactively identify and implement improvements to our teams, processes, and products, and effectively communicate and drive these changes.
- Mentoring and training other members of the DSE team to ensure we are constantly evolving as a team.
- Responding to live customer issues and incidents, working as part of an incident team, solving critical problems.
What we're looking for
- Proficiency with 3D or CAD modeling software (e.g., Blender, 3DS Max, Maya).
- Experience working in the Architecture, Engineering, Construction, and Operations (AECO) sector.
- Demonstrable experience with an object-oriented programming language.
- Experience either integrating third-party SDKs into existing projects, or a history of supporting customers to integrate an SDK into their own projects.
- Working familiarity with the Unity engine.
You might also have
- Experience working in the gaming industry with a focus on 3D asset pipelines, and expertise in game engines, particularly the Unity editor.
- Working knowledge of modern cloud-focused technologies and orchestration solutions (Kubernetes, GCP, Azure).
Remote Developer Support Engineer, Cloud Services in Craigavon employer: Unity Technologies
As a Remote Developer Support Engineer in our innovative company, you will thrive in a dynamic work culture that prioritises collaboration and continuous learning. We offer competitive benefits, including flexible working arrangements and opportunities for professional development, ensuring you can grow your skills while making a significant impact on major AECO projects. Join us to be part of a forward-thinking team that values your expertise and fosters an environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Developer Support Engineer, Cloud Services in Craigavon
✨Tip Number 1
Network like a pro! Reach out to folks in the AECO sector on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your work with CAD software and any projects you've tackled using C# or Python. We love seeing real examples of your expertise, so make sure to highlight those!
✨Tip Number 3
Prepare for technical interviews by brushing up on your debugging skills and cloud technologies. We want to see how you tackle complex issues, so practice explaining your thought process clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate candidates who are ready to make an impact.
We think you need these skills to ace Remote Developer Support Engineer, Cloud Services in Craigavon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of a Developer Support Engineer. Highlight your experience with CAD software, cloud technologies, and programming languages like C# and Python. We want to see how your skills align with our needs!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex technical issues in the past. We love seeing candidates who can demonstrate their advanced debugging skills and how they’ve resolved challenges in real-time.
Be Clear and Concise:When writing your cover letter or any application materials, keep it clear and to the point. Use straightforward language to explain your experience and how it relates to the AECO sector. We appreciate clarity!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Unity Technologies
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of C#, Python, and any relevant 3D or CAD modelling software like Blender or 3DS Max. Be ready to discuss how you've used these technologies in past projects, especially in the AECO sector.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of complex issues you've resolved, particularly those involving cloud services or SDK integrations. Highlight your debugging skills and how you've approached technical challenges in a structured way.
✨Communicate Clearly and Confidently
Since you'll be liaising with both customers and internal teams, practice articulating your thoughts clearly. Use examples from your experience to demonstrate how you've effectively communicated technical concepts to non-technical stakeholders.
✨Be Proactive About Improvements
Think about ways you've identified and implemented improvements in your previous roles. Be prepared to discuss how you can bring that proactive mindset to the team, whether it's enhancing processes or mentoring others.
