Staff, Partner Relations Manager / Technical Account Manager in London

Unity is looking for a Staff Partner Relations Manager to join our Industry Customer Success team, working with our highest-value enterprise customers across automotive, manufacturing, and other industrial sectors. These organizations use Unity to design, simulate, visualize, and collaborate in real-time 3D — from product configurators and immersive training to large-scale digital twins — and rely on us to turn that technology into measurable business outcomes.

This is our most senior individual-contributor role in the Partner Relations team: a strategic business partner to customers and a leader-without-title inside Unity. You'll own engagement, adoption, and expansion across a portfolio of top enterprise accounts, act as a senior advisor to Sales, Product, and Engineering leadership, and translate what you hear from customers into recommendations that shape Unity's Industry strategy. Beyond your accounts, you'll lead cross-functional initiatives, mentor other PRMs, and help define how the role itself evolves. It's a great opportunity for someone who wants genuine ownership of strategic outcomes — commercial, product, and organizational — at a pivotal moment for Unity in Industry.

What you'll be doing

• Lead engagement, adoption, and expansion across Unity's highest-value Industry enterprise accounts, owning measurable outcomes in retention, ARR growth, and multi-product expansion.
• Partner with Sales on multi-year growth strategies — whitespace mapping, cross-sell and up-sell, renewal risk mitigation, and expansion into new business units — and support enterprise deal cycles with customer insight, risk analysis, and executive alignment.
• Act as the strategic customer voice to Product leadership, identifying patterns in customer sentiment, product gaps, and opportunities, and translating them into actionable Unity-wide recommendations.
• Own and lead high-impact, cross-functional initiatives with Product, Engineering, Marketing, and Sales, and drive alignment between these teams for key customers.
• Build and own strategic narratives for C-suite and VP+ engagement within top accounts, and represent Unity Industry in executive-level internal and external forums, events, and lighthouse customer stories.
• Coach IC6/IC7 PRMs through complex customer challenges, lead team-wide development programs, and help shape the future evolution of the PRM role.

What we're looking for

• Extensive experience in customer success, technical account management, or strategic advisory roles with large enterprise customers.
• A track record of owning commercial outcomes — retention, expansion, and revenue growth — across complex, multi-stakeholder accounts.
• Executive presence and credibility with C-suite and VP+ stakeholders, both customer-facing and internal.
• Proven ability to lead cross-functional initiatives at scale, aligning Sales, Product, Engineering, and Marketing around a shared direction.
• Clear, candid communication — surfacing risks, misalignments, and difficult messages early, with empathy and respect.

You might also have

• Domain experience in automotive, manufacturing, AEC, or other industrial 3D, simulation, or digital-twin use cases.
• Familiarity with real-time 3D technology (Unity or comparable), CAD data pipelines, or enterprise software ecosystems.
• Experience mentoring senior individual contributors or building enablement and development programs.

Benefits

At Unity, we want our team members to thrive. We offer a wide range of benefits designed to support well-being and work-life balance. Please note: Benefits eligibility, specific offerings, and coverage vary based on the country and employment status. While specific benefits vary, here are some of the ways we strive to take care of our eligible team members globally:

• Comprehensive health, life, and disability insurance.
• Commute subsidy.
• Employee stock ownership.
• Competitive retirement/pension plans.
• Generous vacation and personal days.
• Support for new parents through leave and family-care programs.
• Office food snacks.
• Mental Health and Wellbeing programs and support.
• Employee Resource Groups.
• Global Employee Assistance Program.
• Training and development programs.
• Volunteering and donation matching program.

Life at Unity

Unity [NYSE: U] is the world’s leading game engine, powering play for more than 3 billion consumers each month. The top mobile games in the world, the most played PC indie titles, the most innovative console games, and virtually all of the top XR and Web Games are developed, deployed, and grown in Unity. Unity also enables teams across industries like automotive, manufacturing, and healthcare to design, simulate, and collaborate in 3D — closing the gap between ideas and reality.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators.