At a Glance
- Tasks: Create engaging onboarding programmes and educational resources for AI-driven cybersecurity solutions.
- Company: Join an innovative, AI-focused cybersecurity SaaS company transforming security management.
- Benefits: Enjoy a competitive salary, hybrid work model, and professional development opportunities.
- Other info: Collaborative environment with opportunities for career growth and skill enhancement.
- Why this job: Make a real impact in cybersecurity while working with cutting-edge AI technologies.
- Qualifications: Experience in customer enablement, technical training, or cybersecurity is essential.
The predicted salary is between 60000 - 75000 £ per year.
Location: London, UK (Hybrid – 3 Days Onsite)
Employment Type: Full-Time, Permanent
Salary: Competitive + Benefits
About the Role
We are seeking a highly motivated Technical Customer Enablement Manager to join an innovative, AI-driven cybersecurity SaaS organisation transforming how security teams manage cyber risk, asset visibility, and operational resilience. This role sits at the intersection of Customer Enablement, Cyber Security, Product, Customer Success, AI, and Technical Training. You will leverage your cybersecurity expertise to create impactful onboarding programmes, technical learning resources, solution demonstrations, and customer adoption strategies that help security teams unlock the full value of an AI-powered security platform. Working closely with Product, Sales, Engineering, and Customer Success teams, you will transform complex cybersecurity and AI concepts into engaging educational experiences, driving platform adoption, customer success, and long-term retention. This is an ideal opportunity for someone with experience in Technical Customer Success, Customer Enablement, Security Operations, Technical Training, Solutions Consulting, Security Engineering, or Cybersecurity SaaS, who enjoys combining technical expertise, customer engagement, content creation, and AI innovation.
Key Responsibilities
- Customer Enablement & Adoption
- Design and deliver comprehensive customer onboarding programmes from initial platform deployment through advanced use cases and API integrations.
- Drive customer adoption, product engagement, and time-to-value through structured enablement strategies.
- Develop customer success frameworks, adoption plans, and measurable success metrics.
- Act as a trusted advisor to Security Analysts, Security Engineers, Security Architects, Security Managers, and CISOs.
- Technical Content Creation
- Build and maintain a scalable library of customer enablement assets including video tutorials, product walkthroughs, interactive guides, webinars, knowledge base articles, technical documentation, and best-practice playbooks.
- Translate complex cybersecurity, AI, automation, and compliance concepts into practical educational resources.
- AI & Security Solutions Enablement
- Showcase how AI-powered workflows can improve security operations, risk management, vulnerability management, and cyber asset visibility.
- Develop reusable templates, use cases, and demonstrations that highlight customer value.
- Create enablement content around AI assistants, Large Language Models (LLMs), automation workflows, and security analytics.
- Training & Customer Engagement
- Deliver live customer training sessions, workshops, webinars, office hours, and technical demonstrations.
- Support enterprise customers throughout onboarding, implementation, and adoption phases.
- Facilitate technical discovery sessions and identify opportunities to expand platform usage.
- Product & Cross-Functional Collaboration
- Work closely with Product Management, Engineering, Sales, and Customer Success teams to improve customer outcomes.
- Gather customer feedback and provide actionable insights that influence product roadmap decisions.
- Serve as the voice of the customer and security practitioner within the organisation.
- Technical Enablement Infrastructure
- Maintain a robust self-service knowledge base and customer education ecosystem.
- Create in-app guidance, onboarding journeys, and interactive templates.
- Identify opportunities to automate customer education and reduce support dependency.
Required Skills & Experience
- Customer Enablement & Success
- Experience in Technical Customer Success, Customer Enablement, Technical Training, Solutions Engineering, Sales Engineering, or Customer Education within a B2B SaaS environment.
- Proven track record driving customer adoption, engagement, retention, and product utilisation.
- Cyber Security Expertise
- Strong understanding of Security Operations (SOC), Cyber Asset Management, Vulnerability Management, Exposure Management, Attack Surface Management, Security Risk Management, Security Compliance, Threat Intelligence, and Security Automation.
- Understanding of how modern security teams operate and manage cyber risk.
- Technical Skills
- Experience working with APIs, integrations, workflow automation, and SaaS platforms.
- Familiarity with AI, Generative AI, Large Language Models (LLMs), prompt engineering, and AI-assisted workflows.
- Working knowledge of JavaScript, React, or frontend technologies is highly desirable.
- Comfortable learning and demonstrating technical products.
- Content & Communication
- Exceptional presentation, communication, storytelling, and stakeholder management skills.
- Proven ability to create engaging technical content across multiple formats.
- Experience delivering webinars, workshops, product demonstrations, and technical training.
- Collaboration
- Experience working cross-functionally with Product, Engineering, Sales, Marketing, and Customer Success teams.
- Ability to influence without authority and manage multiple initiatives simultaneously.
Preferred Experience
- Cybersecurity SaaS experience.
- Security Operations Centre (SOC) background.
- Security Engineering, Security Architecture, or Security Consulting experience.
- Experience with AI-powered products and customer education programmes.
- Familiarity with CAASM, Attack Surface Management, Exposure Management, and Security Automation platforms.
- Experience building customer communities, learning academies, or enablement frameworks.
Technical Customer Enablement Manager (AI & Cyber Security) employer: Unity Systems
Join a forward-thinking AI-driven cybersecurity SaaS organisation in London, where innovation meets collaboration. As a Technical Customer Enablement Manager, you'll thrive in a dynamic work culture that prioritises employee growth and development, offering comprehensive training resources and opportunities to engage with cross-functional teams. Enjoy a competitive salary and benefits package while making a meaningful impact on customer success and security operations.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Customer Enablement Manager (AI & Cyber Security)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Unity Systems. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Unity Systems before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Customer Enablement Manager (AI & Cyber Security)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Unity Systems:Your cover letter is your chance to shine! Tell us why you want to work at Unity Systems specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Unity Systems!
How to prepare for a job interview at Unity Systems
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
