Client Relationship Manager/Customer Account Manager
Client Relationship Manager/Customer Account Manager

Client Relationship Manager/Customer Account Manager

Sheffield Temporary 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage NHS and healthcare client accounts, ensuring satisfaction and compliance.
  • Company: Join a leading player in the healthcare diagnostics industry.
  • Benefits: Enjoy flexible working with occasional travel and a supportive team environment.
  • Why this job: Make a real impact on healthcare outcomes while building lasting relationships.
  • Qualifications: Experience in healthcare account management and strong communication skills required.
  • Other info: Field-based role near Sheffield with a 12-month contract starting July 2025.

The predicted salary is between 36000 - 60000 £ per year.

We are seeking an experienced Customer Account Manager to support NHS and healthcare clients in the diagnostics industry. This field-based role focuses on strategic account management, improving the customer experience, and supporting clinical and operational outcomes. Ideal for professionals with experience in healthcare, life sciences, or medical devices.

Key Responsibilities

  • Act as the primary contact for NHS and healthcare customers in your assigned region
  • Build and manage long-term customer relationships and account plans
  • Coordinate cross-functional teams to deliver seamless service and support
  • Identify customer needs using data and insights to drive improvements
  • Oversee the full customer journey, ensuring contract compliance and satisfaction
  • Support renewals, upselling, and service optimisation initiatives

Required Skills & Experience

  • Proven experience as a Customer Account Manager, Key Account Manager, or Client Relationship Manager in healthcare, diagnostics, or medical devices
  • Strong understanding of the UK healthcare system and NHS structures
  • Excellent communication, stakeholder engagement, and problem-solving skills
  • Proficiency in Microsoft Excel and full Microsoft Office Suite
  • Ability to manage multiple projects across cross-functional teams
  • Based near Sheffield with flexibility to travel occasionally to Burgess Hill
  • Right to work in the UK (no sponsorship provided)

Preferred Qualifications

  • Degree in Life Sciences, Business, or Healthcare Management
  • Experience with diagnostics platforms or medical technology
  • Familiarity with IR35 and working via an umbrella company

Client Relationship Manager/Customer Account Manager employer: Unity Systems

As a leading player in the healthcare and diagnostics sector, we pride ourselves on fostering a collaborative and supportive work environment for our Client Relationship Managers. Our Sheffield-based team enjoys flexible working arrangements, competitive benefits, and ample opportunities for professional development, ensuring that every employee can thrive while making a meaningful impact on NHS and healthcare clients. Join us to be part of a dynamic culture that values innovation and customer success.
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Contact Detail:

Unity Systems Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Client Relationship Manager/Customer Account Manager

✨Tip Number 1

Familiarise yourself with the NHS and healthcare systems in the UK. Understanding how these systems operate will help you engage effectively with potential clients and demonstrate your expertise during interviews.

✨Tip Number 2

Network with professionals in the healthcare and diagnostics sectors. Attend industry events or join relevant online forums to connect with others in the field, which can lead to valuable insights and job referrals.

✨Tip Number 3

Prepare to discuss specific examples of how you've improved customer experiences in previous roles. Highlighting your problem-solving skills and ability to manage relationships will set you apart from other candidates.

✨Tip Number 4

Stay updated on the latest trends and technologies in healthcare diagnostics. Being knowledgeable about current developments will not only impress interviewers but also show your commitment to the industry.

We think you need these skills to ace Client Relationship Manager/Customer Account Manager

Customer Relationship Management
Stakeholder Engagement
Strategic Account Management
Healthcare Industry Knowledge
NHS Structures Understanding
Excellent Communication Skills
Problem-Solving Skills
Data Analysis and Insights
Project Management
Cross-Functional Team Coordination
Contract Compliance Management
Service Optimisation
Proficiency in Microsoft Excel
Proficiency in Microsoft Office Suite
Flexibility to Travel

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in healthcare, diagnostics, or medical devices. Emphasise your roles as a Customer Account Manager or similar positions, showcasing your achievements and skills that align with the job description.

Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities and required skills mentioned in the job description. Use examples from your past experiences to demonstrate how you can improve customer relationships and support clinical outcomes.

Highlight Relevant Skills: In your application, clearly outline your understanding of the UK healthcare system and your proficiency in Microsoft Office, especially Excel. Mention any experience you have with diagnostics platforms or medical technology to strengthen your application.

Showcase Your Problem-Solving Abilities: Provide examples of how you've successfully managed customer accounts and resolved issues in previous roles. This will demonstrate your problem-solving skills and ability to engage stakeholders effectively, which are crucial for this position.

How to prepare for a job interview at Unity Systems

✨Know Your Healthcare Landscape

Familiarise yourself with the UK healthcare system and NHS structures. Understanding how these systems operate will help you engage effectively with potential clients and demonstrate your expertise in the field.

✨Showcase Your Relationship-Building Skills

Prepare examples of how you've successfully built and maintained long-term relationships with clients in previous roles. Highlight your ability to understand customer needs and how you've used that insight to drive improvements.

✨Demonstrate Problem-Solving Abilities

Be ready to discuss specific challenges you've faced in account management and how you resolved them. This will showcase your critical thinking and problem-solving skills, which are essential for this role.

✨Highlight Your Technical Proficiency

Since proficiency in Microsoft Excel and the full Office Suite is required, be prepared to discuss your experience with these tools. You might even want to mention any relevant projects where you've used these skills to enhance customer success.

Client Relationship Manager/Customer Account Manager
Unity Systems
U
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