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For Companies At a Glance
- Tasks: Provide technical support and training for diagnostic instruments in a dynamic field role.
- Company: Join a leading biomedical company focused on innovation and customer satisfaction.
- Benefits: Gain hands-on experience, competitive pay, and opportunities for professional growth.
- Other info: Field-based role with travel; perfect for tech-savvy problem solvers.
- Why this job: Make a real impact by supporting cutting-edge technology in healthcare.
- Qualifications: Degree in biomedical sciences and strong troubleshooting skills required.
The predicted salary is between 35000 - 45000 £ per year.
Role Overview
- Contract Duration: 9 Months
- Start Date: May 2026
- Location: Field-based role with occasional visits to Burgess Hill
- Work Arrangement: Candidate must be based within the South UK (outside London and south of the M4) or willing to relocate
- Eligibility: Full UK Right to Work required (no sponsorship available)
Role Summary
This is a field-based technical role within a Systems Support department, focused on providing application and technical support for diagnostic instruments and laboratory systems. The position involves customer interaction, troubleshooting, installations, training, and supporting commercial activities.
Key Responsibilities
- Technical Support & Troubleshooting
- Handle internal and external technical enquiries remotely and on-site
- Diagnose and resolve complex technical issues
- Identify recurring issues and support escalation processes
- Manage complaint handling in collaboration with internal teams
- Support installation and configuration of diagnostic instruments
- Assist with commissioning systems into routine laboratory use
- Provide on-site support during verification and go-live phases
- Training & Knowledge Transfer
- Deliver internal and external training on systems and applications
- Maintain accurate training records
- Build strong customer relationships and ensure high service standards
- Provide clear, timely, and professional communication
- Adapt to changing customer needs and work patterns
- Commercial Support
- Support sales teams with technical expertise during customer meetings
- Assist with product demonstrations and tender responses
- Contribute knowledge of products and laboratory workflows
- Technical Knowledge & Compliance
- Maintain up-to-date knowledge of supported systems and products
- Ensure compliance with medical device regulations and procedures
- Adhere to internal policies on data security, CRM usage, and administration
Qualifications
- Degree in a relevant biomedical or life sciences discipline
Experience
- Strong troubleshooting skills with attention to detail
- Experience working independently in a field-based role
- Customer-facing experience (remote and on-site support)
- Experience supporting installations, commissioning, or go-live activities
- Strong communication and time management skills
- IT literacy and ability to manage workload effectively
- Willingness to travel regularly
- Valid driving licence and passport
- Experience in hospital, pathology, or research laboratory environments
- Background in diagnostics or medical devices industry
- Experience with CRM systems or digital tools
- Experience delivering technical training
- Knowledge of complaint handling processes in regulated environments
- Experience working in multicultural teams
Key Skills
- Technical troubleshooting and problem-solving
- Customer relationship management
- Communication and collaboration
- Time management and prioritisation
- Adaptability and independent working
- Teamwork and decision-making
- Medical Devices
- Laboratory Instrumentation
Ideal Candidate Profile
A field-based applications or technical specialist with a biomedical background and hands-on experience supporting laboratory or diagnostic instruments. The ideal candidate is customer-focused, technically strong, and comfortable with installations, training, and troubleshooting in clinical or laboratory environments.
Not Suitable For
- Pure sales professionals without technical expertise
- Candidates without diagnostics or lab instrumentation experience
- Bench scientists with no customer-facing or field experience
- Individuals unable to travel or lacking a driving licence
- Candidates without hands-on troubleshooting experience
Field Application Specialist in Burgess Hill employer: Unity Systems
Contact Detail:
Unity Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Application Specialist in Burgess Hill
✨Tip Number 1
Get to know the company and its products inside out. When you’re in that interview, show us you understand what we do and how your skills can make a difference. It’s all about connecting your experience with our needs!
✨Tip Number 2
Practice your troubleshooting skills! We want to see how you approach complex issues. Maybe set up some mock scenarios or use past experiences to demonstrate your problem-solving prowess during interviews.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn, ask them about their experiences, and get insider tips. This could give you an edge when it comes to understanding our culture and expectations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team and ready to take that next step.
We think you need these skills to ace Field Application Specialist in Burgess Hill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Application Specialist role. Highlight your technical troubleshooting skills and any relevant experience in diagnostics or laboratory environments. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Don’t forget to mention your customer-facing experience and any training you've delivered.
Showcase Your Technical Skills: In your application, be sure to showcase your technical knowledge and problem-solving abilities. Mention specific systems or products you’ve worked with, as well as any experience with CRM systems. We love seeing candidates who are technically savvy!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Unity Systems
✨Know Your Tech Inside Out
Make sure you brush up on the technical aspects of the diagnostic instruments and laboratory systems you'll be supporting. Familiarise yourself with common troubleshooting scenarios and be ready to discuss how you've handled similar issues in the past.
✨Show Off Your Customer Skills
Since this role involves a lot of customer interaction, prepare examples that showcase your ability to build strong relationships and communicate effectively. Think about times when you’ve turned a challenging situation into a positive experience for a client.
✨Be Ready to Adapt
The job requires flexibility, so be prepared to discuss how you've adapted to changing customer needs or work patterns in previous roles. Highlight your ability to manage your time effectively while juggling multiple tasks.
✨Demonstrate Your Training Experience
Since training is a key part of the role, come equipped with examples of how you've delivered training or knowledge transfer in the past. Be specific about the methods you used and how you ensured the information was understood by your audience.