Developer Support Engineer, Cloud Services in Brighton

As a Senior Developer Support Engineer, you will work with some of the biggest names in the Architecture, Engineering, Construction, and Operations (AECO) sector, helping our customers succeed by providing expert support for our Industry-Leading Product Suite. You will focus on assisting customers using Asset Transformer to import, prep, and optimize their large CAD, mesh, and point cloud models for real-time visualizations in Unity, and associated Asset Management and Licensing services. In this role, you will apply your Cloud infrastructure and object-oriented programming expertise, leveraging languages like C# and Python to develop and debug solutions. You will work at scale with cloud-hosted workloads, leveraging your knowledge in GCP, AWS, and Azure. Your advanced debugging skills and experience in troubleshooting SDK integration, tooling and configuration will be crucial. You will resolve complex issues directly and lead technical dialogues to drive quick and efficient resolutions, providing comprehensive consultations and tests for customers and responding to live issues as part of an incident response team.

Ultimately, you will be the difference between success and failure for some of the biggest AECO projects.

• Receiving, troubleshooting, responding to and resolving escalated technically complex issues for customers and internal teams
• Frequently communicating with authority and clarity to both users and internal stakeholders
• Proactively identify and implement improvements to teams, processes, and products, and effectively communicate and drive these changes
• Mentoring and training other members of the DSE team to ensure ongoing evolution
• Responding to live customer issues and incidents, working as part of an incident team to solve critical problems

• Proficiency with 3D or CAD modeling software (e.g., Blender, 3DS Max, Maya)
• Experience working in the AECO sector
• Demonstrable experience with an object-oriented programming language
• Experience integrating third-party SDKs into projects or supporting customers to integrate an SDK into their own projects
• Working familiarity with the Unity engine

• Experience in the gaming industry with a focus on 3D asset pipelines and expertise in game engines, particularly Unity
• Working knowledge of modern cloud-focused technologies and orchestration solutions (Kubernetes, GCP, Azure) and adaptability to learn new technologies

Relocation support is not available for this position. Work visa/immigration sponsorship is not available for this position.

At Unity, we want our team members to thrive. We offer a wide range of benefits designed to support well-being and work-life balance. Benefits eligibility, offerings, and coverage vary by country and employment status. Examples of benefits include comprehensive health, life and disability insurance, commute subsidy, employee stock ownership, retirement/pension plans, generous vacation and personal days, parental leave and family-care programs, office snacks, mental health and wellbeing programs, Employee Resource Groups, global employee assistance program, training and development programs, and volunteering and donation matching programs.

Unity (NYSE: U) is the leading platform to create and grow games and interactive experiences. Creators range from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more. Unity enables experiences across mobile, PC, and console, as well as spatial computing. As of the third quarter of 2024, more than 70% of the top 1,000 mobile games were made with Unity, and in 2024, Made with Unity applications had an average of 3.7 billion downloads per month.

Unity is an equal opportunity employer. We are committed to fostering an inclusive environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If you require accommodations for an interview, please let us know. This position requires professional English communication with colleagues and partners worldwide.