At a Glance
- Tasks: Support customers and internal teams in a fast-paced office environment.
- Company: Join a supportive team that values and appreciates its staff.
- Benefits: Competitive salary, company pension, free parking, and generous holiday allowance.
- Other info: Immediate start available for motivated candidates.
- Why this job: Gain valuable experience in customer service while working in a dynamic setting.
- Qualifications: Strong IT skills and excellent communication abilities required.
The predicted salary is between 28185 - 28185 £ per year.
£28,185 per annum
Full-time, Monday to Friday, 8am - 5pm (1 hour lunch)
Benefits: company pension, free on-site parking, 20 days holiday + bank holidays (rising to 25), company events
We are currently recruiting for a Customer Service Administrator to join a busy and fast-paced environment based in Ripon. This is a fully office-based role supporting both customers and internal teams to ensure the smooth running of day-to-day operations. This is a fantastic opportunity for someone looking to gain experience within an office-based environment, or for someone with previous experience who is looking to join a supportive team where staff are valued and appreciated.
Responsibilities:
- Answering incoming calls and dealing with customer enquiries
- Advising customers and resolving queries in a professional and timely manner
- Inputting customer orders accurately onto internal systems
- Handling stock-related queries, including checking batch numbers and taking photos where required
- Investigating, reconciling, and resolving stock discrepancies in a timely manner
- Booking deliveries and collections with hauliers
- Preparing picking lists for the warehouse team
- Liaising with drivers regarding collections and deliveries
- Supporting general administrative duties as required
Requirements:
- Strong IT skills, including confidence using internal systems and Microsoft Office
- Excellent communication skills with a professional telephone manner
- Ability to work in a fast-paced, busy office environment
- High level of organisation and attention to detail
- Happy to be fully office-based
This role is available for an immediate start. If this opportunity is of interest, please send your CV ASAP. If you have any questions, please contact Beth at Unity Resourcing for more information.
Customer Service Administrator - Ripon employer: Unity Resourcing
Unity Resourcing is an exceptional employer that fosters a dynamic and supportive work culture, ideal for sales professionals looking to thrive in the dental industry. With a focus on employee growth, we offer comprehensive training and development opportunities, alongside competitive compensation and benefits, ensuring our team members are well-equipped to succeed. Located in the vibrant Greater London and South East region, our employees enjoy the advantage of engaging with a diverse customer base while experiencing the excitement of frequent travel and networking within the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator - Ripon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Unity Resourcing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Unity Resourcing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator - Ripon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Unity Resourcing:Your cover letter is your chance to shine! Tell us why you want to work at Unity Resourcing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Unity Resourcing!
How to prepare for a job interview at Unity Resourcing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
