At a Glance
- Tasks: Support customers and internal teams in a fast-paced office environment.
- Company: Join a supportive team that values and appreciates its staff.
- Benefits: Competitive salary, company pension, free parking, and generous holiday allowance.
- Other info: Immediate start available for motivated candidates.
- Why this job: Gain valuable experience in customer service while working in a dynamic setting.
- Qualifications: Strong IT skills and excellent communication abilities required.
The predicted salary is between 28185 - 28185 £ per year.
£28,185 per annum
Full-time, Monday to Friday, 8am - 5pm (1 hour lunch)
Benefits: company pension, free on-site parking, 20 days holiday + bank holidays (rising to 25), company events
We are currently recruiting for a Customer Service Administrator to join a busy and fast-paced environment based in Ripon. This is a fully office-based role supporting both customers and internal teams to ensure the smooth running of day-to-day operations. This is a fantastic opportunity for someone looking to gain experience within an office-based environment, or for someone with previous experience who is looking to join a supportive team where staff are valued and appreciated.
Responsibilities:
- Answering incoming calls and dealing with customer enquiries
- Advising customers and resolving queries in a professional and timely manner
- Inputting customer orders accurately onto internal systems
- Handling stock-related queries, including checking batch numbers and taking photos where required
- Investigating, reconciling, and resolving stock discrepancies in a timely manner
- Booking deliveries and collections with hauliers
- Preparing picking lists for the warehouse team
- Liaising with drivers regarding collections and deliveries
- Supporting general administrative duties as required
Requirements:
- Strong IT skills, including confidence using internal systems and Microsoft Office
- Excellent communication skills with a professional telephone manner
- Ability to work in a fast-paced, busy office environment
- High level of organisation and attention to detail
- Happy to be fully office-based
This role is available for an immediate start. If this opportunity is of interest, please send your CV ASAP. If you have any questions, please contact Beth at Unity Resourcing for more information.
Customer Service Administrator - Ripon employer: Unity Resourcing
Unity Resourcing is an exceptional employer that fosters a dynamic and supportive work culture, ideal for sales professionals looking to thrive in the dental industry. With a focus on employee growth, we offer comprehensive training and development opportunities, alongside competitive compensation and benefits, ensuring our team members are well-equipped to succeed. Located in the vibrant Greater London and South East region, our employees enjoy the advantage of engaging with a diverse customer base while experiencing the excitement of frequent travel and networking within the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator - Ripon
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and what they do will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common interview questions with a friend or in front of a mirror. This will help you feel more confident and articulate when it’s your turn to shine in front of the hiring team.
✨Tip Number 3
Dress appropriately for the interview. Even if the company has a casual dress code, looking smart and professional can make a great first impression.
✨Tip Number 4
Follow up after your interview with a thank-you email. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Administrator - Ripon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the Customer Service Administrator role. We want to see how your background fits with what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. We appreciate clarity and professionalism, so proofread your application before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s quick and easy, and it helps us keep track of your application. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Unity Resourcing
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Administrator. Familiarise yourself with common customer queries and how to resolve them, as well as the importance of accurate order inputting and stock management.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully handled customer enquiries or resolved issues in the past. This will demonstrate your professional telephone manner.
✨Demonstrate Your IT Savvy
Brush up on your IT skills, especially with Microsoft Office and any internal systems you might encounter. Be ready to discuss your experience with these tools and how you can leverage them to improve efficiency in a busy office environment.
✨Be Organised and Detail-Oriented
Prepare to showcase your organisational skills during the interview. Bring along examples of how you've managed multiple tasks or projects simultaneously, and highlight your attention to detail, especially when it comes to handling stock discrepancies or preparing picking lists.
