At a Glance
- Tasks: Assist clients with insurance quotes and provide ongoing support.
- Company: Established team in Northallerton with a focus on customer service.
- Benefits: Competitive salary, bonus scheme, funded qualifications, and 25 days holiday.
- Other info: Full training provided; no weekends required.
- Why this job: Join a supportive team and kickstart your career in insurance.
- Qualifications: Strong communication skills and a customer-focused attitude.
The predicted salary is between 26500 - 33000 £ per year.
We're looking for a Customer Account Manager to join our client, an established team at their Northallerton head office. This is a varied, customer-focused role where you'll help new and existing clients with insurance quotations, policy enquiries, and ongoing support. This position would suit someone with excellent communication skills, strong attention to detail, and a genuine desire to provide outstanding customer service. Insurance experience is welcome but not essential, as full training will be provided.
The Role
- Prepare and process quotations for personal and commercial insurance products
- Follow up quotations and customer enquiries by phone and email
- Support new and existing clients with policy queries and payments
- Liaise with insurers, suppliers, and underwriters
- Maintain high standards of customer service and FCA compliance
- Work collaboratively with colleagues to achieve business objectives
About You
- Excellent verbal and written communication skills
- Confident and professional on the telephone
- Strong organisational skills and attention to detail
- Good IT skills and the ability to learn new systems
- Positive, proactive, and customer-focused approach
- Insurance experience beneficial but not essential
What's On Offer
- Salary from £26,500+ depending on experience
- Performance-related bonus scheme (up to £2,000 per year)
- Full training and ongoing development
- Funded Foundation Insurance Test (FIT) qualification
- £500 salary increase upon successful completion of FIT
- Opportunity to gain the Certificate in Insurance qualification, fully funded by the company
- 25 days holiday plus bank holidays
- Additional holiday entitlement with length of service
- Monday to Friday working only – no weekends
This is a fully office-based role in Northallerton, so applicants should live within a reasonable commuting distance. If you're looking for a long-term career with a supportive employer that values customer service, teamwork, and professional development, we'd love to hear from you.
Customer Account Manager - Northallerton employer: Unity Resourcing
Join a supportive and dynamic team as a Customer Account Manager in Northallerton, where your commitment to outstanding customer service will be valued and rewarded. With a competitive salary starting at £26,500, performance-related bonuses, and fully funded professional qualifications, this role offers excellent opportunities for personal and professional growth. Enjoy a positive work culture that prioritises teamwork and development, all while maintaining a healthy work-life balance with Monday to Friday hours and generous holiday allowances.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager - Northallerton
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're engaged and keen to learn more about the role and the company. Think about what you want to know regarding their training programmes or team dynamics.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you fresh in their minds. Plus, it shows your enthusiasm for the position!
We think you need these skills to ace Customer Account Manager - Northallerton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Account Manager role. Highlight your communication skills and any relevant experience, even if it's not in insurance. We want to see how you can bring your unique strengths to our team!
Showcase Your Customer Service Skills:Since this role is all about providing outstanding customer service, share examples of how you've gone above and beyond for customers in the past. We love seeing that proactive approach in action!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, attention to detail is key, so double-check for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Unity Resourcing
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Account Manager role. Familiarise yourself with the key responsibilities like processing quotations and supporting clients. This will help you demonstrate your enthusiasm and readiness to take on the job.
✨Show Off Your Communication Skills
Since this role requires excellent verbal and written communication, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully communicated with customers in the past, whether through phone calls or emails.
✨Highlight Your Attention to Detail
Attention to detail is crucial in this position. Think of specific instances where your meticulous nature has helped avoid mistakes or improved customer satisfaction. Sharing these examples will show that you can maintain high standards of service.
✨Be Ready to Learn
Even if you don't have insurance experience, express your eagerness to learn. Mention any relevant skills or experiences that showcase your ability to pick up new systems quickly. This will reassure them that you're adaptable and ready for the training ahead.
