At a Glance
- Tasks: Assist clients with insurance quotes and provide ongoing support.
- Company: Established team in Northallerton with a focus on customer service.
- Benefits: Competitive salary, bonus scheme, funded qualifications, and 25 days holiday.
- Other info: Full training provided; no weekends required!
- Why this job: Join a supportive team and kickstart your career in insurance.
- Qualifications: Strong communication skills and a customer-focused attitude.
The predicted salary is between 24000 - 28000 £ per year.
We're looking for a Customer Account Manager to join our client, an established team at their Northallerton head office. This is a varied, customer-focused role where you'll help new and existing clients with insurance quotations, policy enquiries, and ongoing support.
This position would suit someone with excellent communication skills, strong attention to detail, and a genuine desire to provide outstanding customer service. Insurance experience is welcome but not essential, as full training will be provided.
The Role- Prepare and process quotations for personal and commercial insurance products
- Follow up quotations and customer enquiries by phone and email
- Support new and existing clients with policy queries and payments
- Liaise with insurers, suppliers, and underwriters
- Maintain high standards of customer service and FCA compliance
- Work collaboratively with colleagues to achieve business objectives
- Excellent verbal and written communication skills
- Confident and professional on the telephone
- Strong organisational skills and attention to detail
- Good IT skills and the ability to learn new systems
- Positive, proactive, and customer-focused approach
- Insurance experience beneficial but not essential
- Salary from £26,500+ depending on experience
- Performance-related bonus scheme (up to £2,000 per year)
- Full training and ongoing development
- Funded Foundation Insurance Test (FIT) qualification
- £500 salary increase upon successful completion of FIT
- Opportunity to gain the Certificate in Insurance qualification, fully funded by the company
- 25 days holiday plus bank holidays
- Additional holiday entitlement with length of service
- Monday to Friday working only - no weekends
This is a fully office-based role in Northallerton, so applicants should live within a reasonable commuting distance.
If you're looking for a long-term career with a supportive employer that values customer service, teamwork, and professional development, we'd love to hear from you.
Customer Account Manager in Northallerton employer: Unity Resourcing
Join a supportive and dynamic team at our Northallerton head office, where we prioritise customer service and professional development. As a Customer Account Manager, you'll benefit from a competitive salary, performance-related bonuses, and fully funded qualifications, all within a collaborative work culture that values your growth and success. Enjoy a healthy work-life balance with Monday to Friday hours and generous holiday allowances, making this an excellent opportunity for those seeking meaningful employment in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager in Northallerton
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Unity Resourcing). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Unity Resourcing. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Customer Account Manager in Northallerton
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Unity Resourcing.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Unity Resourcing. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Unity Resourcing
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Unity Resourcing to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Unity Resourcing, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Unity Resourcing's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
