At a Glance
- Tasks: Provide top-notch customer service and administrative support in a thriving business.
- Company: Supportive company based in Wetherby with a focus on growth.
- Benefits: Hybrid working, 25 days holiday, private health insurance, and fitness classes.
- Other info: Perfect for those looking to grow in an office-based role.
- Why this job: Kickstart your career in a friendly environment while making a real difference.
- Qualifications: Strong communication skills and a positive attitude are essential.
A fantastic opportunity to join a supportive and thriving business based in Wetherby. As a Customer Service Administrator, you will provide a high standard of administrative support and customer service across the business. You will be the first point of contact for customer enquiries and will support the wider team with a variety of administration and communication tasks. This opportunity would suit someone looking to build a long-term career within an office-based environment and our client is open to candidates looking to take their first step into an office role.
Responsibilities include:
- Responding to emails, phone calls and general enquiries in a professional and timely manner.
- Providing excellent customer service and support to clients and customers.
- Drafting correspondence and assisting with general administration.
- Carrying out customer surveys, analysing feedback and summarising key findings for Directors.
- Maintaining accurate records and updating internal systems.
- Supporting with onboarding new clients.
- Assisting the wider team with ad hoc administrative duties.
Candidate requirements:
- Excellent attention to detail.
- Strong verbal and written communication skills.
- Good organisational and time management skills.
- A positive and proactive attitude.
- The ability to build rapport and maintain strong working relationships.
- A professional and confident telephone manner.
- Comfortable using initiative and managing workload effectively.
- Enthusiastic and keen to learn.
For this brilliant opportunity, please send your CV to Beth Davies via the link provided.
Customer Service Administrator in Wetherby employer: Unity Resourcing Ltd
Join a dynamic and supportive team in Wetherby as a Customer Service Administrator, where you will enjoy a hybrid working model, generous holiday allowance, and comprehensive health benefits. Our company fosters a positive work culture that prioritises employee growth and development, making it an ideal place for those looking to embark on a rewarding career in customer service and administration.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Wetherby
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and culture can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions with a friend or in front of a mirror. This will help you feel more confident and articulate when discussing your skills and experiences, especially those related to customer service.
✨Tip Number 3
Dress appropriately for the interview. A smart appearance can make a great first impression, showing that you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a nice touch that shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Service Administrator in Wetherby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Administrator role. Highlight your attention to detail and communication skills, as these are key for us!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to showcase your enthusiasm for the role and how you can contribute to our supportive team. Keep it professional but let your personality come through.
Showcase Relevant Experience:Even if you’re new to office roles, include any customer service or administrative experience you have. We love seeing how you’ve handled enquiries or supported teams in the past!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on this fantastic opportunity!
How to prepare for a job interview at Unity Resourcing Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Administrator. Familiarise yourself with the tasks mentioned in the job description, like responding to enquiries and maintaining records. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since strong verbal and written communication skills are key for this position, prepare examples of how you've effectively communicated in previous roles or experiences. Practice articulating your thoughts clearly and confidently, as this will reflect your professional telephone manner and ability to build rapport.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and stay organised, especially when juggling multiple tasks. You could share specific strategies or tools you use to keep track of your workload. This will reassure the interviewer that you can handle the administrative duties required in the role.
✨Bring a Positive Attitude
A positive and proactive attitude is essential for this role. During the interview, showcase your enthusiasm for the position and your eagerness to learn. Share examples of how you've approached challenges with a can-do mindset, as this will resonate well with the company's supportive culture.
