At a Glance
- Tasks: Manage service accounts and coordinate with Field Engineers daily.
- Company: Join a well-established business in Harrogate, thriving in growth.
- Benefits: Enjoy 32 days holiday, gym membership, and an employee wellbeing programme.
- Other info: Apply now to kickstart your career in a fast-paced environment!
- Why this job: Be part of a dynamic team, enhancing customer service and making an impact.
- Qualifications: Strong communication, diary management, and customer service experience required.
The predicted salary is between 27000 - 37800 £ per year.
Service Account Manager
Salary: £27,000 per year | Location: Harrogate | Hours: Full-time, 9am - 5pm
Benefits include 32 days holiday (including stats) plus your Birthday off, gym membership, company pension, employee wellbeing program and free on-site parking.
Our client is a well-established business based in Harrogate. A new position has become available within their Service Department due to continued growth. They are looking for a Service Account Manager to manage a portfolio of customers and nationwide Field Engineers. The successful candidate will have strong customer service skills and the ability to work in a fast-paced environment.
Role and Responsibilities
- Managing service accounts
- Maintain an excellent level of customer service
- Managing Field Engineers diaries and booking appointments
- Ensure SLAs are adhered to
- Updating customer portals
- Providing quotations to customers and following up
- Producing and sending out invoices
- Keep the system up to date and create new customer profiles
- Raise more complex problems with the Technical Team and Senior Service Account Manager
Candidate Requirements
- Previous administration experience
- Strong communication skills
- IT Literate
- Strong experience in a similar busy and fast paced office environment
- Relevant telephone based customer service experience
- Excellent attention to detail
To apply for this fantastic opportunity please send your CV to Beth via the link provided
Service Account Manager in Harrogate employer: Unity Resourcing Ltd
Unity Resourcing Ltd is an outstanding employer, offering a dynamic work environment in the heart of Harrogate. With a strong focus on employee development, we provide comprehensive training for new entrants to the automotive industry, ensuring that our Sales Executives not only excel in their roles but also enjoy a rewarding career path. Our commitment to exceptional customer service and a supportive team culture makes us a top choice for those seeking meaningful employment in a thriving sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Account Manager in Harrogate
✨Tip Number 1
Familiarise yourself with the company's service offerings and customer base. Understanding their specific needs will help you demonstrate how your skills align with their requirements during any discussions.
✨Tip Number 2
Brush up on your diary management skills. Since the role involves managing Field Engineers' schedules, being able to discuss your experience in this area confidently will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've maintained excellent customer service in previous roles. Be ready to share specific situations where you resolved issues or improved customer satisfaction.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the application process.
We think you need these skills to ace Service Account Manager in Harrogate
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in customer service and diary management. Emphasise any previous roles where you managed accounts or worked in a fast-paced environment.
Craft a Compelling Cover Letter:Write a cover letter that showcases your strong communication skills and attention to detail. Mention specific examples of how you've successfully managed service accounts or supported field engineers in the past.
Highlight Relevant Skills:In your application, clearly outline your IT literacy and any experience with customer portals or invoicing systems. This will demonstrate your ability to keep the system up to date and manage customer profiles effectively.
Follow Up:After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep you on the radar of the hiring team.
How to prepare for a job interview at Unity Resourcing Ltd
✨Showcase Your Customer Service Skills
As a Service Account Manager, strong customer service skills are crucial. Be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
✨Demonstrate Diary Management Experience
Since managing Field Engineers' diaries is a key part of the role, highlight your experience in diary management. Discuss any tools or software you’ve used to keep schedules organised and efficient.
✨Familiarise Yourself with SLAs
Understanding Service Level Agreements (SLAs) is essential for this position. Brush up on what SLAs are and be ready to discuss how you have ensured compliance in previous roles.
✨Prepare for Technical Discussions
You may need to raise complex problems with the Technical Team. Familiarise yourself with common technical issues related to service accounts and think about how you would communicate these effectively.
