Service Coordinator
Location: Horsforth, Leeds (Office Based)
Salary: £38,000 to £40,000 + excellent benefits
Hours: Monday to Friday, full time, permanent
We are recruiting on behalf of a well-established and growing business based in Horsforth (Leeds) for a Service Coordinator to join their busy and fast-paced service department. Our client has built a strong reputation in its sector and really values their employees, offering a supportive team environment and excellent benefits.
Service Coordinator Responsibilities
- Monitor and manage the shared service inbox, triaging and responding to a high volume of queries and allocating actions where required
- Handle customer and engineer enquiries via phone and email, ensuring prompt responses and follow-up
- Maintain and update service systems, including service agreements, asset records and service data
- Support service reporting by maintaining KPI data and preparing information for internal meetings
- Assist with coordinating service operations and supporting the Service Manager with administrative tasks
- Maintain accurate service records and ensure systems are kept up to date
- Support improvements to service administration processes and maintain relevant documentation
- Build effective working relationships with engineers, customers and internal teams
Service Coordinator Requirements
- Previous experience in a service coordination, service administration, operations support, or strong administrative role within a busy environment
- Highly organised with strong administrative skills and excellent attention to detail
- Confident managing multiple queries and tasks simultaneously
- Comfortable handling customer enquiries via phone and email
- Experience maintaining systems and accurate records
- Comfortable working with internal reporting and KPI data
- Strong communication skills with the ability to prioritise workload in a fast-paced environment
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Service Department Coordinator in Leeds employer: Unity Resourcing Ltd
Join a rapidly growing organisation in Knaresborough as an HR Administrator, where you will benefit from a supportive work culture that prioritises employee wellbeing and development. With a generous benefits package including a bonus scheme, private medical insurance, and opportunities for career progression, this role is perfect for those looking to make a meaningful impact in HR while enjoying a balanced work-life environment. Embrace the chance to evolve your career in a forward-thinking company that values its employees and fosters a collaborative atmosphere.
