At a Glance
- Tasks: Manage and develop B2B accounts while building strong client relationships.
- Company: Market-leading organisation known for service excellence and trusted partnerships.
- Benefits: £40,000 salary, generous bonus, 23 days leave, and more perks.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Join a dynamic team and make a real impact in account management.
- Qualifications: Experience in sales account management and strong communication skills.
The predicted salary is between 40000 - 42500 £ per year.
Location: Horsforth
Salary: £40,000 p/a plus excellent benefits including a generous discretionary company bonus and 23 days annual leave + stats (increasing with length of service) and much more.
Our client is a market-leading organisation with a strong reputation for service excellence and trusted partnerships. They are dedicated to supporting their clients' success by providing tailored solutions and high-quality products that drive growth and performance.
As Internal Account Manager, you will support the externally based Account Manager in managing and developing a portfolio of B2B accounts. The successful candidate will focus on building strong, long-term client relationships, protecting existing business in a competitive market, identifying opportunities for growth, and delivering outstanding customer service.
This is a full-time, office-based role within a fast-paced environment. Client visits may occasionally be required on an ad hoc basis, however, the primary focus of the role will be account management and client support from the office.
Internal Account Manager Responsibilities:- Build and maintain strong client relationships with existing accounts, acting as a key point of contact for day-to-day enquiries
- Support the externally based Account Manager in managing and developing customer accounts
- Ensure clients are always using the most suitable product from a wide and varied product range
- Identify opportunities to upsell and cross-sell products or services to drive revenue growth within existing accounts
- Achieve monthly KPIs for sales activity
- Manage pricing and margin to ensure GP% is maintained and improved where possible
- Carry out monthly reviews of account spend and profitability
- Follow up all quotes in a timely manner
- Plan and attend sales appointments with accounts when required
- Previous experience in sales account management, ideally within a fast-paced commercial environment
- Experience in product sales is highly desirable
- Strong commercial awareness with the ability to identify growth opportunities
- Experience managing or supporting a portfolio of B2B accounts
- Excellent communication skills
- Ability to build lasting client relationships
- Customer service-focused approach with a commitment to exceeding client expectations
- Understanding of profit margins, sales data, and reporting to support informed decision-making
- Willingness to learn and develop knowledge across a large and varied product range
To apply for this Internal Account Manager role, please submit your CV via the link or contact Beth Davies at Unity Resourcing for further information.
Manager-Account Manager in Leeds employer: Unity Resourcing Ltd
Unity Resourcing Ltd is an outstanding employer, offering a dynamic work environment in the heart of Harrogate. With a strong focus on employee development, we provide comprehensive training for new entrants to the automotive industry, ensuring that our Sales Executives not only excel in their roles but also enjoy a rewarding career path. Our commitment to exceptional customer service and a supportive team culture makes us a top choice for those seeking meaningful employment in a thriving sector.
StudySmarter Expert Advice🤫
We think this is how you could land Manager-Account Manager in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Unity Resourcing Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Unity Resourcing Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Manager-Account Manager in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Unity Resourcing Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Unity Resourcing Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Unity Resourcing Ltd!
How to prepare for a job interview at Unity Resourcing Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
