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- Tasks: Be the first point of contact for customers, handling calls and providing tailored product info.
- Company: Join a supportive organisation in Knaresborough that values customer service and sales skills.
- Benefits: Enjoy full-time or part-time hours with a competitive salary and discretionary bonus.
- Why this job: This role offers a chance to shine in customer service while collaborating with a great team.
- Qualifications: Previous customer service or sales experience is essential; strong communication skills are a must.
- Other info: Ready to make an impact? Send your CV to Louise at Unity Resourcing today!
The predicted salary is between 20800 - 36400 £ per year.
Location: Knaresborough
Salary: £26,000 per annum, discretionary bonus
Hours: Full-time or Part-time hours
Join a professional and supportive organisation as a Customer Experience Representative in Knaresborough. In this role, you’ll be the first point of contact for prospective customers, handling both inbound and outbound calls, providing tailored product information, and delivering exceptional service to convert leads into sales.
Responsibilities:
- Managing incoming and outbound customer calls.
- Identifying customers’ needs and providing tailored product information.
- Prepare and follow up on quotations to convert leads into sales.
- Setting up new business accounts in the system.
- Accurately logging all interactions in the CRM system.
- Maintaining high proficiency in MS Office (Outlook, Word, Excel).
- Collaborating with team members and the wider organisation to deliver outstanding service.
Requirements:
- Previous telephone-based customer service or sales experience is essential.
- Excellent ability to build rapport over the phone with strong listening and communication skills.
- Positive, self-motivated and proactive approach to work.
- Proficiency in MS Office (Outlook, Word, Excel) and comfortable using CRM systems.
This is an incredible opportunity to join a thriving organisation where your customer service and sales skills will be highly valued. If you are ready to take on this exciting role, please send your CV to Louise at Unity Resourcing as soon as possible.
Customer Experience Representative employer: Unity Resourcing Ltd
Contact Detail:
Unity Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Representative
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding what we offer will help you tailor your conversations and demonstrate genuine interest during interviews.
✨Tip Number 2
Practice your phone communication skills. Since this role involves a lot of telephone interaction, consider role-playing with a friend to enhance your ability to build rapport and handle customer queries effectively.
✨Tip Number 3
Brush up on your MS Office skills, especially Excel and Word. Being proficient in these tools will not only help you in the role but also impress us during the selection process.
✨Tip Number 4
Showcase your proactive approach. During any discussions or interviews, highlight examples from your past experiences where you took initiative to solve problems or improve customer satisfaction.
We think you need these skills to ace Customer Experience Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous telephone-based customer service or sales experience. Use specific examples that demonstrate your ability to build rapport and provide exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your proactive approach and how your skills in MS Office and CRM systems will contribute to the team.
Highlight Relevant Skills: In your application, emphasise your strong listening and communication skills. Provide examples of how you've successfully identified customer needs and converted leads into sales in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Experience Representative.
How to prepare for a job interview at Unity Resourcing Ltd
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you successfully handled customer inquiries or resolved issues. Highlight your ability to build rapport and communicate effectively over the phone.
✨Demonstrate Product Knowledge
Familiarise yourself with the products or services offered by the company. Be ready to discuss how you would tailor product information to meet the needs of different customers.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions asked. This will not only help you provide better answers but also show that you value communication, a key skill for this role.
✨Be Proactive and Positive
Exude a positive attitude throughout the interview. Share instances where you took initiative in your previous roles, as this aligns with the proactive approach the company is looking for.
