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- Tasks: Engage with clients, provide product guidance, and host meetings to enhance customer satisfaction.
- Company: Join a supportive team in Harrogate, dedicated to long-term client relationships.
- Benefits: Enjoy gym membership, 32 days off, birthday leave, and a wellbeing programme.
- Why this job: Build strong connections while working in a friendly environment that values your input.
- Qualifications: Experience in customer service, strong communication skills, and a proactive mindset required.
- Other info: This is a full-time, office-based role with a competitive salary and monthly bonuses.
The predicted salary is between 24000 - 30000 £ per year.
Location: Harrogate
Salary: £27,000 + Monthly Bonus
Hours: Full-Time, Office-Based (Monday to Friday, 9am–5pm)
Benefits: Gym membership, 32 days annual leave (including statutory holidays), birthday off, employee wellbeing program
We’re recruiting on behalf of our longstanding client in Harrogate who is looking for a dedicated Customer Experience Executive to join their friendly and supportive team. This fully office-based role offers a fantastic opportunity to build strong client relationships and contribute to long-term customer satisfaction.
Key Responsibilities:
- Regularly engage with your accounts (contacting every fortnight)
- Book review meetings for the manager to attend, with scope for you to also attend and build customer relationships
- Provide product guidance and issue resolution through a consultative approach
- Host Teams meetings and deliver portal demonstrations
- Keep clients updated with new and innovative products and offers
Requirements:
- Previous experience in a similar role, ideally involving regular contact with existing business accounts
- Strong telephony skills
- Strong communication and relationship-building skills
- Proactive and organised
- A consultative and customer-focused mindset
For this fantastic Customer Experience Executive opportunity, please contact Kitty at Unity Resourcing.
Customer Experience Executive employer: Unity Resourcing Ltd
Contact Detail:
Unity Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Executive
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding their offerings will help you engage more effectively with clients and demonstrate your consultative approach during interviews.
✨Tip Number 2
Practice your telephony skills by role-playing common customer scenarios. This will prepare you for the type of communication you'll be doing in the role and show your proactive nature.
✨Tip Number 3
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare examples of how you've built strong client relationships in the past. Being able to share specific instances will highlight your experience and suitability for the Customer Experience Executive role.
We think you need these skills to ace Customer Experience Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and relationship management. Use specific examples that demonstrate your telephony skills and proactive approach.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience. Mention how your previous roles have prepared you for this position and how you can contribute to the company's goals.
Highlight Key Skills: In your application, emphasise your strong communication and organisational skills. Provide examples of how you've successfully built relationships with clients in the past.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the role. This shows initiative and enthusiasm for the position.
How to prepare for a job interview at Unity Resourcing Ltd
✨Showcase Your Communication Skills
As a Customer Experience Executive, strong communication is key. Be prepared to demonstrate your ability to engage with clients effectively. Use clear and concise language, and don’t hesitate to share examples of how you've successfully built relationships in previous roles.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and customer service approach. Think of specific scenarios where you resolved issues or improved customer satisfaction. This will show your consultative mindset and proactive nature.
✨Familiarise Yourself with the Company’s Products
Research the company’s offerings and be ready to discuss how you can provide product guidance. Understanding their products will help you answer questions confidently and demonstrate your commitment to helping customers.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team. This shows your genuine interest in the position and helps you understand how you can contribute to long-term customer satisfaction. Consider asking about the team dynamics or the types of accounts you’ll be managing.
