At a Glance
- Tasks: Assist clients with insurance quotes and provide ongoing support.
- Company: Established team in Northallerton with a focus on customer service.
- Benefits: Competitive salary, bonus scheme, funded qualifications, and 25 days holiday.
- Other info: Full training provided and opportunities for professional development.
- Why this job: Join a supportive team and develop your career in customer service.
- Qualifications: Strong communication skills and a proactive attitude; insurance experience is a plus.
We're looking for a Customer Account Manager to join our client, an established team at their Northallerton head office. This is a varied, customer-focused role where you'll help new and existing clients with insurance quotations, policy enquiries, and ongoing support.
This position would suit someone with excellent communication skills, strong attention to detail, and a genuine desire to provide outstanding customer service. Insurance experience is welcome but not essential, as full training will be provided.
The Role- Prepare and process quotations for personal and commercial insurance products
- Follow up quotations and customer enquiries by phone and email
- Support new and existing clients with policy queries and payments
- Liaise with insurers, suppliers, and underwriters
- Maintain high standards of customer service and FCA compliance
- Work collaboratively with colleagues to achieve business objectives
- Excellent verbal and written communication skills
- Confident and professional on the telephone
- Strong organisational skills and attention to detail
- Good IT skills and the ability to learn new systems
- Positive, proactive, and customer-focused approach
- Insurance experience beneficial but not essential
- Salary from £26,500+ depending on experience
- Performance-related bonus scheme (up to £2,000 per year)
- Full training and ongoing development
- Funded Foundation Insurance Test (FIT) qualification
- £500 salary increase upon successful completion of FIT
- Opportunity to gain the Certificate in Insurance qualification, fully funded by the company
- 25 days holiday plus bank holidays
- Additional holiday entitlement with length of service
- Monday to Friday working only – no weekends
This is a fully office-based role in Northallerton, so applicants should live within a reasonable commuting distance.
If you're looking for a long-term career with a supportive employer that values customer service, teamwork, and professional development, we'd love to hear from you.
Customer Account Manager employer: Unity Resourcing Ltd
Join a supportive and dynamic team as a Customer Account Manager in Northallerton, where your commitment to outstanding customer service will be valued and rewarded. With a focus on professional development, you'll benefit from fully funded qualifications and a performance-related bonus scheme, all while enjoying a positive work culture that prioritises teamwork and employee growth. This role offers a stable Monday to Friday schedule, ensuring a healthy work-life balance in a welcoming office environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Account Manager role, and who knows? They might just have the inside scoop on openings.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer-focused roles and practice your responses. We want you to shine when discussing your communication skills and customer service experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Let’s get you that Customer Account Manager position!
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Account Manager role. Highlight your communication skills and any relevant experience, even if it's not in insurance. We want to see how you can bring your unique strengths to our team!
Showcase Your Customer Service Skills:Since this role is all about providing outstanding customer service, share examples of how you've gone above and beyond for customers in the past. We love seeing that proactive approach in action!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, attention to detail is key, so double-check for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Unity Resourcing Ltd
✨Know Your Customer Service Basics
Since this role is all about providing outstanding customer service, brush up on the key principles of customer care. Think about examples from your past experiences where you’ve gone above and beyond for a customer, as these will showcase your proactive approach.
✨Practice Your Communication Skills
Excellent verbal and written communication skills are crucial for this position. Before the interview, practice answering common questions out loud. You could even role-play with a friend to get comfortable speaking clearly and confidently, especially over the phone.
✨Familiarise Yourself with Insurance Basics
While insurance experience isn’t essential, having a basic understanding of personal and commercial insurance products can give you an edge. Do some research on common terms and processes, so you can engage in informed discussions during the interview.
✨Show Your Organisational Skills
This role requires strong organisational skills and attention to detail. Prepare to discuss how you manage your time and tasks effectively. Consider sharing specific examples of how you’ve handled multiple responsibilities or projects simultaneously in the past.
