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- Tasks: Provide top-notch IT support and manage technical projects for clients.
- Company: Join a growing IT support company in Skipton with a friendly team culture.
- Benefits: Enjoy 25 days holiday, a company car, gym membership, and more perks!
- Why this job: Experience a dynamic work environment where every day brings new challenges.
- Qualifications: Must have proven experience in 3rd Line IT Support and strong tech knowledge.
- Other info: Full-time role with office hours and some travel required.
The predicted salary is between 28000 - 42000 £ per year.
Skipton | £35,000 - £50,000 + Company Car
Excellent Benefits: 25 days holiday plus your birthday off, bonus scheme, company car, pension scheme, private medical insurance, healthcare and wellbeing scheme, life insurance, free parking, gym membership, and regular company events.
Hours: Full-time, Monday to Friday 9 – 5pm - office-based with travel required.
An excellent opportunity for experienced and proactive 3rd Line IT Technician to join a well-established and growing IT support company based in Skipton. This is a fantastic opportunity to join a friendly and supportive team, working in a fast-paced environment where no two days are the same.
As a key member of the MSP team, you’ll act as an escalation point for technical issues and provide both remote and on-site support to customers. This is a varied role where you will work across a broad tech stack, helping to deliver excellent service to a wide customer base.
Key Responsibilities:
- Act as the final escalation point for the Service Desk team
- Deliver high-quality technical support and solutions to clients
- Oversee technical projects from start to finish
- Attend client sites to provide on-site support
- Collaborate with colleagues to meet team goals and ensure customer satisfaction
Experience:
- Proven experience in a 3rd Line IT Support role
- Knowledge across: Windows Server, Azure, Exchange, Office 365, Active Directory, Networking, Firewalls, WAN, HyperV, Veeam, QNAP, Sonicwall, VoIP, and Aruba
- Strong communication and time management skills
- Ability to manage projects and work under pressure
- Positive, reliable, and professional attitude
If you have the experience and are looking for a new challenge, apply now or contact Louise at Unity Resourcing.
3rd Line IT Technician employer: Unity Resourcing Ltd
Contact Detail:
Unity Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line IT Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Azure, and Office 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare examples of how you've successfully managed technical projects in the past. Highlighting your project management skills will show that you can oversee tasks from start to finish, which is crucial for this position.
✨Tip Number 3
Practice your communication skills, as you'll need to explain complex technical issues to clients who may not be tech-savvy. Being able to convey information clearly will set you apart from other candidates.
✨Tip Number 4
Research the company culture and values of the IT support company in Skipton. Understanding their approach to customer service and teamwork will help you align your answers during the interview, showcasing that you're a good fit for their team.
We think you need these skills to ace 3rd Line IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 3rd Line IT Support. Focus on relevant technologies like Windows Server, Azure, and Office 365, and showcase any specific projects you've managed.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for IT support and your proactive approach. Mention how your skills align with the company's needs and express your enthusiasm for joining their team.
Highlight Key Skills: In your application, emphasise your strong communication and time management skills. Provide examples of how you've successfully managed projects under pressure to demonstrate your reliability and professionalism.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Unity Resourcing Ltd
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with the specific technologies mentioned in the job description, such as Windows Server, Azure, and Office 365. Highlight any relevant projects you've worked on and be ready to explain your problem-solving approach.
✨Demonstrate Strong Communication Skills
As a 3rd Line IT Technician, you'll need to communicate effectively with both technical and non-technical clients. Practice explaining complex technical concepts in simple terms, and be ready to provide examples of how you've successfully communicated with customers in the past.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your ability to handle real-world technical issues. Think about past challenges you've encountered and how you resolved them, focusing on your thought process and the steps you took to achieve a solution.
✨Emphasise Team Collaboration
This role involves working closely with colleagues to meet team goals. Be ready to discuss your experience in collaborative environments, how you contribute to team success, and any instances where you've helped resolve conflicts or improve team dynamics.
